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About the Role

Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization. We help customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries.

Responsibilities

• Conducts preventive maintenance, repair, installation, and commissioning of systems.
• Performs detailed troubleshooting of systems.
• Ensures high levels of customer satisfaction through direct, on-site customer interface.
• Mentors control technicians, service technicians, and mechanical technicians on building automation activities.
• Completes required project and service documentation.
• Provides customers with the highest level of service to solve building inefficiencies and resolve service-related items.
• Acts as a trusted advisor to customers, providing solutions and outcomes.
• Diagnoses and repairs complex control systems malfunctions.
• Consults with customers through data gathered and site assessments.
• Provides field proposals for retrofits, upgrades, and enhancements to existing equipment.
• Assists sales by providing technical recommendations for sales leads.
• Manages assigned work for professional and efficient execution.
• Reports problems or changes to management.
• Interfaces with branch manager, service manager, service project manager, or subcontractors on projects.
• Provides sketches of field changes and discrepancies for engineering corrections and drawings.
• Assists with job layouts and bid proposals.
• Installs and modifies software and graphics.
• Communicates with customers upon arrival and before leaving the work site.
• Keeps customers informed on service provided, outstanding issues, and recommends system enhancements, upgrades, and replacements.
• Promotes the sale of add-on work.
• Adheres to all Johnson Controls and customer safety standards.
• Provides safety leadership and instruction to all control technicians.
• Provides safety awareness while working on-site with Johnson Controls subcontractors.
• Trains the customer in control systems operations.
• Delivers manuals and documentation to the customer for training needs.
• Provides mentorship for certification of Controls Technicians and Service Technicians on complex building automation systems.
• Coaches, supports, and trains the technical workforce on non-complex, non-critical equipment.
• Compiles job documentation, such as certificate of completion, customer training form, training certificates, and punch lists.
• Conducts extensive self-study to improve and maintain technical proficiency.
• Completes certifications as required by the company.
• Performs other duties related to installing, commissioning, and servicing building controls and facilities management systems and energy management systems, as assigned.
• Assists in the design and configuration of building control systems.
• Creates flow diagrams, sequence of operations, bill of materials, network layouts, and electrical schematics.
• Assists in developing and testing software programs necessary to operate the system.
• Compiles and/or completes project as-built and close-out documentation.
• Assists in the coordination and creation of necessary drawings and equipment schedules for submittals and installation.
• Selects, orders, and tracks the delivery of materials for assigned projects.
• Assists in the loading and commissioning of all system and network-level controllers.
• Assists in validation of complete system functionality and troubleshoots problems with subcontractors and other trades.
• Provides field change information to the project team for the creation of as-built drawings and software.
• Keeps management and JCI contractor or customer informed of job progress and issues.
• Assists in performing site-specific training for owner/operator on the total building control system.
• Participates in release meetings with the project field team.
• Provides recommendations and solutions to ensure facility is running efficiently.
• Provides quotes to support recommendations and solutions.

Requirements

• Be a dedicated member of a North America Branch team willing to learn and be responsible for system troubleshooting, repair, and aftermarket services.
• Minimum of three (3) years Commercial Controls troubleshooting experience in the HVAC industry.
• Demonstrated ability to install and/or service electronic control systems and HVAC equipment.
• Effective communication skills to represent Johnson Controls on customer sites.
• Possesses the ability to explain technical information to technical and non-technical people.
• Demonstrate effective writing skills as well as understanding of programs and software applications.
• Knowledge of control theory, automatic temperature controls, building automation systems, and other building subsystems.

Skills

• Troubleshooting
• Repair
• Installation
• Commissioning
• Servicing systems
• Building automation
• Electronic controls
• Digital controls
• Systems software
• HVAC
• Chiller plants
• Automatic temperature controls
• Building subsystems

Location

• North America

Work Type

• Full-time

Experience Level

• Minimum of three (3) years Commercial Controls troubleshooting experience in the HVAC industry.

Education Level

• Vocational School program graduate or associate's degree in a technical field, or two years’ experience in servicing electronic and or mechanical systems.

Salary/Compensations

• $29.13-39.90 (Hourly rate)

Benefits

• Competitive salary
• Incentive programs for referral leads and quoting planned service agreements or L&M up to 6% payout of the sale value
• 10 days of vacation first year
• Paid holidays
• Paid sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

About the Company

• Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization.
• We help customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
• For more than 140 years, Johnson Controls has delivered performance where it really matters.
• Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Equal Opportunity

• Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.
• To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.
• If you are an individual with a disability and you require an accommodation during the application process, please visit here.