Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Rapid Resolution Coordinator will support low-income veteran families experiencing or at risk of homelessness. This role involves utilizing evidence-based practices for comprehensive case management, supervising junior staff, and promoting housing stability through collaboration with community resources.

Responsibilities

• Utilize Critical Time Intervention, Motivational Interviewing, and Harm Reduction techniques to assist veteran families in resolving housing crises.
• Conduct assessments and program intakes for new participants, ensuring accurate and compliant data and documentation.
• Develop, implement, and update housing stability plans for veteran families.
• Provide direct case management services through office-based interactions, fieldwork, and home visits.
• Identify client strengths, needs, abilities, and preferences to address housing barriers.
• Mediate household and landlord-tenant disputes that threaten housing stability.
• Provide crisis intervention and post-placement follow-up support.
• Serve as a liaison between veteran families and community providers, maintaining a resource network.
• Review case notes, housing stability plans, and temporary financial assistance requests for quality and accuracy.
• Conduct rapid resolution conversations with veterans entering NYC’s homeless system, aiming for a 10% resolution rate.
• Provide ongoing development and training to Case Managers, Program Specialists, and Outreach staff on Rapid Resolution.
• Support other Jericho staff with Rapid Resolution conversations, including reporting and troubleshooting.
• Facilitate monthly Rapid Resolution Learning Sessions for staff.
• Refer clients to appropriate community resources, including preventive services, benefits assistance, healthcare, and employment/educational services.
• Advocate for veteran families with public agencies, landlords, and other stakeholders.
• Coordinate with housing specialists and Employment Specialists to align services with goals.
• Provide supervision and guidance to Sr. Case Manager.
• Oversee the intake and orientation process of new program participants.
• Facilitate case reviews to discuss progress and challenges.
• Monitor team caseloads and ensure timely service delivery.
• Train, mentor, and coach case management staff.
• Participate in line-staff recruitment.
• Ensure compliance with SSVF program guidelines and funder requirements.
• Complete 2010e applications for supportive housing placements and assist with housing searches.
• Maintain accurate, up-to-date, and confidential client files.
• Effectively manage participant discharge process.
• Participate in community initiatives, staff meetings, and professional development training.
• Submit reports and updates on caseloads, outcomes, and program progress.
• Collaborate with the Senior Assistant Program Director to refine policies, improve workflows, and conduct trainings.
• Conduct outreach and engagement to identify and connect with veteran families.
• Build and maintain strong partnerships with local community organizations, housing providers, and VA resources.
• Represent the SSVF program at community meetings, training, and events.
• Carry out other duties as assigned by supervisor.

Requirements

• Bachelor’s Degree in Human Services required.
• 0–6 months of experience in a related field.
• Preferred experience working with homelessness, substance abuse, mental health, and/or trauma settings.
• Prior experience working with veterans or military populations is strongly preferred.
• Familiarity with NYC resources is preferred.
• Superior organizational, written, and verbal communication skills.
• Strong time management, engagement, decision-making, and interpersonal skills.
• Self-starter with the ability to work effectively with high-need veterans in the community.
• Computer literacy and proficiency in electronic case management systems.
• Familiarity with federal, state, and local housing programs, including HUDVASH and supportive housing initiatives.
• Proficiency in Microsoft Office, specifically Excel.
• Proficiency in evidence-based practices such as Critical Time Intervention, Motivational Interviewing, and Harm Reduction techniques.
• Strong problem-solving and conflict-resolution abilities.
• Ability to provide effective coaching and support to team members.
• Ability to lift up to 50 lbs.
• Ability to travel to various sites.
• Ability to speak, hear, see, and write.
• Ability to use a computer and related software programs.
• Local and/or national travel required.
• May require some longer weekday/weekend commitments.

Skills

• Critical Time Intervention
• Motivational Interviewing
• Harm Reduction techniques
• Case Management
• Housing Stability Planning
• Crisis Intervention
• Resource Coordination
• Advocacy
• Supervision
• Training
• Mentoring
• Coaching
• Program Administration
• Outreach
• Community Partnership Building
• Microsoft Office
• Excel
• Electronic Case Management Systems
• Problem-solving
• Conflict-resolution

Location

• Manhattan

Work Type

• Exempt

Experience Level

• 0-6 months experience

Education Level

• Bachelor's Degree in Human Services

Salary/Compensations

• $66,300.00 annualized

About the Company

• Jericho Project is a nationally recognized nonprofit founded in 1983 to end homelessness at its roots.
• The organization has grown from a soup kitchen to a citywide entity serving nearly 3,000 New Yorkers annually, including veterans, young adults, and families, with a significant LGBTQ+ population.
• Jericho provides over 600 units of supportive housing across seven permanent residences and scattered-site apartments.
• Their housing-first model is complemented by wraparound services focusing on housing, employment, wellness, and family.
• In 2024, Jericho facilitated over 570 housing placements, secured nearly 275 job placements, and delivered over 750 therapy sessions.
• The organization aims to expand its housing reach by an additional 2,000 units, committed to fostering lasting independence and well-being.

Equal Opportunity

• We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
• We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.
• We believe that diversity and inclusion are essential to our success.