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About the Role

The Jericho Project is seeking a Care Manager for the Family Supportive Scatter-site Apartment program. The Care Manager will be responsible for providing care management services to formerly homeless families, carrying a caseload of approximately 15 families. This role requires frequent contact with tenants via in-person meetings, phone calls, and electronic communication.

Responsibilities

• Provide direct care management services on-site and in the field.
• Conduct mental health and substance use assessments.
• Develop and update service plans.
• Assist with obtaining public assistance, Social Security benefits/entitlements, and other resources.
• Provide back-up coverage for other Care Managers.
• Conduct weekly and/or monthly face-to-face meetings, telephone conversations, and aftercare contacts with families.
• Use a person-centered approach with case management services and assessments rooted in evidence-based models like Motivational Interviewing, Critical Time Intervention, and Harm Reduction.
• Utilize electronic health records and maintain accurate participant files.
• Coordinate and document clinical care management and psychosocial services, including the overall effectiveness of care management.
• Develop and periodically review Individual Service Plans to track progress toward goals.
• Serve as a liaison between families and community providers.
• Facilitate groups focused on life skills, education, support, relapse prevention, and mental health counseling.
• Complete referrals to medical, mental health, and other outside providers.
• Collaborate with the Child Development Specialist and Workforce Opportunities to create individualized service plans.
• Ensure compliance with organizational and funder regulations, including documentation requirements.
• Coordinate aftercare services and follow-up contacts for post-discharge updates.
• Conduct outreach and engagement, including apartment visits and/or inspections.
• Participate in community development efforts and support partnerships with other community providers.
• Work with Property Management staff to assist tenants in meeting lease terms, including rent payment and avoiding nuisance behaviors.
• Mediate landlord-tenant disputes that threaten housing stability.
• Utilize trauma-informed interventions and culturally responsive engagement techniques to help tenants overcome barriers to housing stability.
• Participate in community initiatives to fulfill Jericho Project’s mission to end homelessness.
• Provide crisis intervention as needed.
• Provide all services in a manner that respects cultural differences amongst tenants.
• Attend and participate in weekly supervision, program meetings, and agency/funder trainings.
• Conduct regular community resource development to enhance and expand program linkages.
• Assist families with budgeting and financial counseling regarding rent arrears.
• Provide ADL training as needed.
• Carry out other duties as assigned by leadership.
• Field work can account for 85% of your time.

Requirements

• A Bachelor’s degree in a childhood-related field, such as psychology, child development, social work, or human services.
• At least two years of experience working with persons with severe mental illness.
• At least two years of experience working with children with developmental needs.
• Understanding of working with the homeless population.
• Familiarity with Harm Reduction Model, Housing First Approach, and Motivational Interviewing.
• Must be a self-starter with the skills and energy to work within the community.
• Familiarity with Foothold Technology AWARDS is a plus.
• Bilingual Spanish/English is preferred.
• Must possess strong organizational, writing, communication, and computer skills.
• Regularly required to type, use hands and fingers, and reach with hands and arms.
• Regularly required to walk, stoop, and kneel.
• Often required to spend up to six (6) hours sitting at a desk during a normal eight (8) hour shift.
• Occasionally required to lift items less than 5 pounds.
• Regularly required to move throughout NYC while carrying out job duties.
• Ability to lift up to 50 lbs.
• Ability to travel to various sites.
• Must possess the ability to speak, hear, see, and write.
• Ability to use a computer and related software programs.
• Local and/or national travel required.
• May require some longer weekday/weekend commitments to accomplish related business projects or meet deliverables.

Skills

• Care management
• Mental health assessments
• Substance use assessments
• Service plan development
• Public assistance
• Social Security benefits
• Motivational Interviewing
• Critical Time Intervention
• Harm Reduction
• Electronic health records
• Case management
• Psychosocial services
• Individual Service Plan development
• Community provider liaison
• Group facilitation
• Referral completion
• Collaboration
• Compliance
• Documentation
• Aftercare services
• Outreach and engagement
• Community development
• Landlord-tenant mediation
• Trauma-informed interventions
• Culturally responsive engagement
• Crisis intervention
• Budgeting
• Financial counseling
• ADL training
• Organizational skills
• Writing skills
• Communication skills
• Computer skills

Location

• Scatter Site (Bronx)

Work Type

• Full-time
• Field work

Experience Level

• 2+ years of experience working with persons with severe mental illness
• 2+ years of experience working with children with developmental needs

Education Level

• Bachelor’s degree in a childhood-related field (psychology, child development, social work, or human services)

Salary/Compensations

• $53,000.00 to $55,000.00 annualized

About the Company

• Jericho Project is a nationally recognized nonprofit working to end homelessness at its roots since 1983.
• Started as a Manhattan soup kitchen, it has grown into a citywide organization serving nearly 3,000 New Yorkers annually, including veterans, young adults, and families, many of whom identify as LGBTQ+.
• Provides over 600 units of supportive housing through seven permanent residences and scattered-site apartments.
• Utilizes a housing-first model paired with wraparound services including case management, mental health clinicians, and workforce development specialists.
• Services support four pillars of stability: housing, employment, wellness, and family.
• In 2024, facilitated over 570 housing placements, secured nearly 275 job placements, and delivered over 750 therapy sessions.
• Committed to expanding reach by an additional 2,000 units of housing.
• Aims to help individuals and families build lasting independence and well-being.

Equal Opportunity

• We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
• We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.
• We believe that diversity and inclusion are essential to our success.