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About the Role

The Operations Coordinator is an administrative role supporting property management leadership through the management and coordination of code compliance, violation remediation, centralized purchasing, revenue documentation, and portfolio-wide coordination and reporting.

Responsibilities

• Track tenant subsidies, renewal dates, and other requirements and schedules.
• Track rent rolls by building.
• Issue regular reports and communicate with leadership, colleagues, legal advisors, and government entities.
• Track and manage all funding and governing code compliance and violations across the portfolio, including with DOB, HPD, EPA, LL, and FDNY agencies.
• Track, manage, and coordinate all filings and necessary inspections.
• Schedule all compliance inspections, such as HQS inspections.
• Coordinate with Property Managers, Superintendents, and maintenance staff for timely correction and documentation.
• Follow up on all open violations to drive resolution and closure.
• Prepare and submit compliance documentation and cure packages.
• Monitor deadlines to prevent penalties, defaults, and escalations.
• Maintain accurate status updates for all violations.
• Communicate with colleagues on corrective action plans until resolution.
• Gather, file, and provide necessary insurance claim information.
• Issue regular status reports.
• Perform follow-up inspections to confirm violations are resolved.
• Track and maintain all vendor service contracts, facilities purchasing, and PM service calendars.
• Competitively bid for annual contracted services and products.
• Support property management team inventory requests and track inventory volume, expenses, trends, and opportunities.
• Collect, track, and monitor insurance and vendor documentation, and renewal dates.
• Monitor deliverables, timelines, and compliance requirements tied to contracts.
• Develop and maintain an annual, approved vendor list.
• Maintain a tracking system for service and product warranties.
• Assist in managing contractor performance and accountability.
• Coordinate directly with vendors and property staff to ensure repairs are completed on schedule, in scope, and budget.
• Verify completed work meets compliance standards before sign-off.
• Interface with inspectors and ensure buildings are prepared for inspections.
• Organize and maintain building files for accessibility across departments.
• Review and support leadership in data collection, tracking, and evaluating trends.
• Provide regular status updates to leadership, colleagues, and peers.
• Identify priority issues and escalate when necessary.
• Maintain performance dashboards.
• Monitor trackers for violations, including open vs. closed, age, and compliance performance metrics.
• Develop and periodically inspect compliance of building, security, and SDS binders.
• Collect and track turnover documentation and schedules, including construction closeout documents, warranties, and CoO/TCO.
• Track, schedule, and follow up on property management staff certifications, trainings, and educational opportunities.
• Track, schedule, and follow up on policy review schedules.
• Track, schedule, and issue reporting on government regulations, scheduled inspections, and compliance/filing due dates.
• Manage and monitor File Management System for organization, accessibility, and transparency.

Requirements

• High school diploma required; associate or bachelor's degree preferred.
• 3–5+ years of experience in administrative facilities, property management, or compliance.
• Strong working knowledge of NYC HPD, DOB, FDNY, and other government housing property regulations.
• Good mathematical aptitude and ability to understand financial statements, legal, and government documents.
• Experience with record keeping, data collection, and report preparation.
• Ability to interpret architectural and engineering plans is a plus.
• Strong organizational skills, detail-oriented, and ability to work independently and meet deadlines in a fast-paced environment.
• Ability to maintain professionalism under stressful situations.
• Ability to plan and manage work under time constraints and across multiple teams, personalities, and communication styles.
• Willingness to work collaboratively.
• Ability to work both in-office and travel as necessary to property sites around NYC.
• Willingness to learn and seek direction when needed.
• Demonstrates accountability and ownership.
• Aptitude for problem-solving and identifying patterns and trends.
• Positive, can-do attitude.
• Adaptable and flexible with change.
• Proficiency with AppFolio or a work order system.
• Experience in AWARDS is preferable.
• Proficient in Microsoft Office Suites programs, specifically Excel, Word, and PowerPoint.
• Ability to lift up to 50 lbs.
• Ability to travel to various sites.
• Ability to speak, hear, see, and write.
• Ability to use a computer and related software programs.
• Local and/or national travel required.
• May require some longer weekday/weekend commitments to accomplish related business projects or meet deliverables.

Skills

• Code compliance
• Violation remediation
• Centralized purchasing
• Revenue documentation
• Reporting
• Record keeping
• Data collection
• Microsoft Office Suites (Excel, Word, PowerPoint)
• AppFolio or work order system
• AWARDS (preferable)

Location

• Manhattan
• The Bronx

Work Type

• On-site
• Travel required

Experience Level

• 3-5+ years of experience

Education Level

• High school diploma
• Associate degree (preferred)
• Bachelor's degree (preferred)

Salary/Compensations

• $66,300.00 to $70,000.00 annualized

About the Company

• Jericho Project is a nationally recognized nonprofit working to end homelessness since 1983.
• The organization has grown from a soup kitchen to a citywide entity serving nearly 3,000 New Yorkers annually, including veterans, young adults, and families, many of whom identify as LGBTQ+.
• Jericho provides over 600 units of supportive housing through seven permanent residences and scattered-site apartments.
• Their housing-first model is supported by wraparound services including case management, mental health clinicians, and workforce development specialists.
• Services focus on four pillars: housing, employment, wellness, and family.
• In 2024, Jericho facilitated over 570 housing placements, secured nearly 275 job placements, and delivered over 750 therapy sessions.
• The organization aims to expand its reach by an additional 2,000 units of housing, committed to helping individuals and families build lasting independence and well-being.

Equal Opportunity

• Jericho Project is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
• The organization is committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.
• Diversity and inclusion are considered essential to their success.