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About the Role

Lead the development and commercialisation of HSBC’s digital identity and authentication solutions within Transaction Banking, driving innovation, operational excellence, and risk management across Client Connectivity.

Responsibilities

• Define and deliver the product roadmap for digital identity and authentication solutions serving corporate and institutional clients.
• Oversee product lifecycle management.
• Manage product risks.
• Partner with business and control functions to shape solutions that underpin secure, seamless client journeys.
• Develop and execute a strategic product roadmap, ensuring alignment with evolving client needs, regulatory requirements, market infrastructure changes, and emerging technologies.
• Set direction for new product solutions and enhancements by prioritising delivery, monitoring progress, and ensuring visibility across stakeholder groups.
• Champion collaboration with market management, technology, cyber security, fraud, risk, and compliance teams to translate requirements and threats into actionable product solutions.
• Oversee product governance, including regular reviews of performance, financial metrics, and closure of risk-related issues impacting operational efficiency.
• Drive commercialisation initiatives to maximise uptake, partnering with frontline and business readiness teams.
• Maintain strong communication on product developments, connecting digital identity initiatives to broader Client Connectivity strategy.

Requirements

• Knowledge and hands-on experience in digital identity, authentication, and digital channels, preferably within a corporate banking environment.
• Expertise in authentication concepts and regulatory application.
• Prior success in product/channel management, with the ability to deliver and commercialise digital capabilities or service enhancements.
• Experience navigating complex, regulated environments and collaborating across risk, compliance, cyber security, and technology teams.
• Exposure to Agile or Scaled Agile delivery environments and familiarity with delivery team roles.
• Exceptional communication skills, with ability to simplify complex ideas and use client-centric language.

Skills

• Digital identity
• Authentication
• Digital channels
• Product/channel management
• Agile
• Scaled Agile
• Communication

Location

• London

Work Type

• Hybrid

Experience Level

• Senior
• Experienced

Benefits

• Tailored professional development opportunities
• Competitive pay and benefits package
• Private healthcare for all UK-based employees
• Enhanced maternity and adoption pay and support when you return to work
• Contributory pension scheme with a generous employer contribution

About the Company

• HSBC is one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories.
• We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

Equal Opportunity

• Being open to different points of view is important for our business and the communities we serve.
• At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age.
• We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
• We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
• If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.