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About the Role

As a vital member of our Network Maintenance Group, you’ll be on the front line responding to urgent callouts, repairing broken water mains, maintaining critical water and wastewater assets, and delivering exceptional service to our community. You may also take on more complex jobs or play a key role in supporting daily work coordination.

Responsibilities

• Responding to urgent callouts
• Repairing broken water mains
• Maintaining critical water and wastewater assets
• Delivering exceptional service to our community
• Taking on more complex jobs
• Supporting daily work coordination
• Diagnosing issues using advanced field technology and digital tools
• Capturing data using advanced field technology and digital tools
• Communicating with the team in real time using advanced field technology and digital tools
• Assessing situations
• Implementing safe work methods
• Restoring services efficiently
• Liaising with customers
• Explaining situations to customers
• Delivering solutions with a positive, can-do attitude
• Troubleshooting non-routine problems
• Offering advice to the team in challenging situations
• Identifying hazards
• Using PPE
• Following strict safety protocols
• Sharing knowledge with colleagues
• Supporting colleagues
• Contributing ideas to improve work processes
• Guiding the day's work
• Providing on-the-ground support
• Trialling new technology
• Adapting to changing conditions
• Looking for smarter, safer, and more sustainable solutions
• Answering resident's questions
• Ensuring businesses can keep trading

Requirements

• Hold a Medium Rigid (MR) Heavy Rigid (HR) licence, or be willing to obtain one upon successful selection
• Hold a SafeWork NSW Construction Induction (White Card)
• Must be an Australian Citizen or Permanent Resident at the time of application
• Must live within the Sydney Metropolitan area
• Must be able to reach the Networks Maintenance production area within 30 minutes when contacted for an after-hours emergency response

Skills

• Safety commitment
• Teamwork
• Problem-solving
• Customer-first mindset
• Operating and maintaining heavy vehicles and construction equipment
• Excavation
• Concreting
• General labouring
• Plumbing and drainage
• Water and wastewater systems
• Field response
• Using advanced field technology and digital tools
• Troubleshooting
• Communication

Location

• Greater Sydney
• The Illawarra
• The Blue Mountains
• Ryde
• Seven Hills
• Warriewood
• Daceyville
• Miranda
• Unanderra
• Leura
• Potts Hill
• Prestons
• St Marys

Work Type

• Afternoon shifts
• Night shifts
• Rostered shifts
• Standby
• Call-out

Experience Level

• Experience in the plumbing and drainage industry
• Experience in water and wastewater systems
• Experience in operating and maintaining heavy vehicles and construction equipment
• Experience in excavation, concreting, and general labouring
• Experience as a landscaper and grounds care
• Experience as a gas, electrical, or field response crew member
• Experience as a general labourer within a similar setting

Education Level

• Licensed plumber
• Trade Certificate in Plumbing (CPC32420) or equivalent experience
• Trade Certificate in Water Industry Operations (NWP30219) or equivalent experience
• Trade Certificate in Civil Construction (RII30920) or equivalent experience
• Excavator ticket
• Confined spaces ticket

Salary/Compensations

• Base Salary EA2A $70,480.62 (per year for a 38-hour week, plus super)
• Afternoon/night shifts with allowances
• Paid weekend overtime
• Standby and call-out allowances

Benefits

• Competitive Compensation
• Continuous Professional Growth
• Leadership and development programs
• 24/7 Wellbeing Support
• Free and confidential mental health and general health support through EAP portal
• Discounted Private Health Insurance
• Up to 18 weeks of fully paid parental leave
• Generous childcare allowance
• Fitness Passport
• Novated Leasing options

About the Company

• Sydney Water’s Network Maintenance Group maintains Sydney's critical water and wastewater infrastructure.
• Sydney Water is passionate about making a difference to the lives of its customers and communities.
• Sydney Water has a proud heritage and progressive future providing world-class drinking water and services that are vital to customers’ quality of life and safeguarding Sydney’s future.
• Sydney Water is changing to meet the world's changes.
• Sydney Water's vision is to create better lives through world-class services.
• Sydney Water believes that its vision starts with its people.
• Sydney Water's people and their jobs are as diverse as the communities they serve.
• Sydney Water's diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.

Equal Opportunity

• We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.