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About the Role
As a Field Service Engineer at Lam, you will be on the front lines of customer support, ensuring the operational excellence of complex semiconductor equipment. Your work involves installations, troubleshooting, and collaborating with various teams to deliver solutions, directly contributing to customer data analysis and problem resolution.
Responsibilities
- Perform customer data analysis using EI-DA.
- Provide on-site repair, maintenance, installation, and relocation services for Lam’s electro-mechanical and electronic systems.
- Conduct analytical problem-solving, troubleshooting, diagnostics, and component-level issue isolation to minimize downtime.
- Stay updated on semiconductor capital equipment and Lam products through continuous learning and training.
- Assist with complex field modifications and updates, maintaining records and reports.
- Act as a subject matter expert, representing Lam to customers and ensuring exceptional satisfaction.
- Develop customer response action plans to address customer needs.
- Transparently discuss opportunities and challenges with customers to build trust.
- Provide technical instruction and mentoring to junior engineers.
Requirements
- Bachelor’s degree in Electronics, Engineering, or related field with 5+ years of experience; or Master’s degree with 3+ years; or equivalent work experience.
- Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment.
- Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
- Ability to work in a clean room environment while wearing personal protective safety equipment or a cleanroom suit.
- Ability to frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
- Ability to travel frequently, domestically and internationally, based on customer needs.
- Flexibility to work various shifts, including compressed and alternative workweeks, overtime, and on-call as needed.
Skills
- Customer data analysis using EI-DA
- On-site repair
- Maintenance service
- Installation services
- Relocation services
- Analytical problem-solving
- Troubleshooting
- Diagnostics
- Component-level isolation
- Technical instruction
- Mentoring
- Semiconductor capital equipment knowledge
- Lam products knowledge
- Interpreting electrical schematics
- Interpreting mechanical schematics
- Interpreting diagrams
- Interpreting operation manuals
- Clean room protocols
- Basic computer skills
- Microsoft Office Suite
- Written communication
- Verbal communication
- Analytical skills
- Problem-solving skills
Location
- Taylor Texas
Work Type
- On-site Flex
- Virtual Flex
Experience Level
- 5+ years of experience (with Bachelor's)
- 3+ years of experience (with Master's)
Education Level
- Bachelor's degree in Electronics, Engineering, or related field
- Master's degree
Benefits
- Comprehensive set of outstanding benefits
About the Company
- The Customer Support Business Group focuses on enabling customers with premier customer support throughout their lifecycle with Lam.
- We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
- Lam Research ('Lam' or the 'Company') is an equal opportunity employer.
- Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws.
- It is the Company's intention to comply with all applicable laws and regulations.
- Company policy prohibits unlawful discrimination against applicants or employees.
- Lam offers a variety of work location models based on the needs of each role.
- Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex.
- ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week.
- ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
Equal Opportunity
- Lam Research ('Lam' or the 'Company') is an equal opportunity employer.
- Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws.
- It is the Company's intention to comply with all applicable laws and regulations.
- Company policy prohibits unlawful discrimination against applicants or employees.