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About the Role

As a Deployments Consultant, you will collaborate directly with customers to transform AI use cases into production-ready voice agents. This role sits at the intersection of technology, consulting, and execution, guiding customers from understanding possibilities and defining solutions to real-world implementation. You will lead customer engagements from discovery through launch, working closely with customer teams and Retell's internal departments. This is a hands-on position focused on understanding customer businesses, solving complex problems, building and testing solutions, and ensuring customers derive significant value from their deployments.

Responsibilities

Lead customer deployments from initial discovery through production launch.
Work directly with customers to understand their workflows, pain points, and business goals.
Translate customer requirements into practical AI workflows and implementation plans.
Build and configure voice AI agents, conversation flows, and automation workflows.
Help customers integrate Retell with their existing systems, APIs, and business processes.
Troubleshoot technical issues across integrations, APIs, webhooks, telephony, authentication, and production deployments.
Run customer working sessions, demos, technical discussions, and implementation reviews.
Work closely with Sales during discovery, solution design, and customer evaluations.
Partner with Product and Engineering to resolve customer issues and communicate product gaps.
Track project progress, identify risks, and keep deployments moving toward launch.
Help customers test, iterate, and optimize their agents before and after production.
Identify opportunities to expand Retell into additional use cases and teams.
Capture learnings from deployments and turn them into repeatable playbooks and best practices.
Become a subject matter expert in Retell’s platform, voice AI, and best practices for deploying AI agents.

Requirements

Have strong communication skills and enjoy working directly with customers.
Can quickly understand a customer’s business and translate their needs into practical solutions.
Enjoy solving technical problems and are comfortable getting hands-on when things break.
Have experience in consulting, solutions engineering, deployment, implementation, customer success engineering, product management, or another customer-facing technical role.
Are comfortable working with APIs, technical integrations, and software systems.
Can explain technical concepts clearly to both technical and non-technical audiences.
Are highly organized and can manage multiple customer projects at once.
Thrive in ambiguous environments and are comfortable figuring things out as you go.
Have strong ownership and follow problems through until they’re solved.
Are excited about AI, LLMs, and voice technology.
Enjoy working in a fast-moving startup where priorities can change quickly.
Like being close to customers and seeing the direct impact of what you build.
Are comfortable traveling when needed for important customer launches and onsite engagements.

Skills

AI
LLMs
Voice AI
APIs
Technical integrations
Software systems

Location

Redwood City, CA, US

Work Type

Onsite

Experience Level

Top 1% Talent

Salary/Compensations

Cash: 170k - 260k
Equity: Equity Provided

Benefits

100% coverage for medical, dental, and vision insurance
$70/day DoorDash credit for unlimited breakfast, lunch, dinner, and snacks
$200/month wellness reimbursement
$300/month commuter reimbursement
$75/month phone bill reimbursement
$50/month internet reimbursement

About the Company

Retell AI is reimagining the call center with cutting-edge voice AI.
Thousands of companies use Retell's AI voice agents for sales, support, and logistics calls.
Backed by Y Combinator, Alt Capital, and other leading investors.
Scaled to $80M in ARR with a team of 50, up from $5M at the start of 2025.
Valued at over $1.5B.
Vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI.
Creating intelligent AI “workers” that act as frontline agents, QA analysts, and managers.
Looking for ambitious builders who want to tackle hard technical problems, move quickly, and have a real impact.
No. 1 Best Places to Work in the Bay Area, San Francisco Business Times 2026
Top 50 AI Apps, a16z (2025)
#3 Fastest-Growing Software Company, G2 Best Software Awards 2026
Best Agentic AI Software, G2 Best Software Awards 2026
#4 Fastest-Growing Software Vendor, Brex Benchmark 2025
Enterprise Tech 30 Class of 2026, Nasdaq & Wing VC
Top-Ranked Startup, Lean AI Leaderboard
Backed by Y Combinator

Equal Opportunity

Retell AI is open to sponsoring work authorization for qualified candidates, including H1B/H-1B, TN, L-1, E-3, F-1 (OPT/CPT).