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About the Role

As a Senior Strategic Deployment Manager, you will collaborate with leading companies to identify impactful AI applications and manage their transition into production-scale deployments. This role requires operating at the intersection of strategy, technology, product, and execution, working with executives to understand their business, identify automation opportunities, build business cases, and lead cross-functional teams through implementation and launch. It is a highly visible position with significant ownership, involving close collaboration with Sales, Product, Engineering, and Customer Success to shape how Retell's largest customers adopt and scale voice AI. The role is ideal for individuals who enjoy ambiguous problems, senior stakeholder engagement, and driving initiatives from concept to production.

Responsibilities

Lead strategic customer engagements from initial discovery through production and expansion.
Partner with executives and senior operators to understand business goals, identify high-impact AI opportunities, and define the right path forward.
Lead complex customer initiatives involving multiple stakeholders, teams, and business processes.
Translate ambiguous customer problems into clear requirements, strategies, and execution plans.
Build business cases and ROI models to help customers prioritize AI initiatives and measure impact.
Design AI-powered workflows and operating models that fit into existing business processes.
Partner with Sales on strategic accounts, including discovery, solution design, executive presentations, and deal strategy.
Work closely with Product and Engineering to scope solutions, unblock complex problems, and influence product priorities.
Act as a trusted advisor to customer executives, technical leaders, and operators throughout the engagement.
Drive alignment across internal and external teams and keep complex initiatives moving forward.
Identify opportunities to expand AI adoption across customer organizations.
Turn successful customer engagements into repeatable playbooks, frameworks, and best practices.
Bring customer insights back to Retell to help shape the product and overall deployment strategy.

Requirements

Exceptional communicator who can build credibility quickly with executives and technical teams.
Enjoy working directly with customers and influencing senior stakeholders.
Strong business and product intuition and ability to quickly understand complex workflows.
Comfortable operating in ambiguous situations and creating structure from scratch.
Ability to connect technical possibilities to real business outcomes.
Strong project and execution skills and know how to keep complex initiatives moving.
Comfortable working across Sales, Product, Engineering, and Customer Success.
Experience in strategic consulting, product management, deployment, solutions consulting, forward deployed engineering, implementation, or another customer-facing technology role.
Experience leading complex projects or strategic initiatives with multiple stakeholders.
Experience with business cases, ROI analysis, value creation, or strategic planning.
Ability to communicate technical concepts clearly without needing to be the person writing all the code.
Excited about AI and enjoy figuring out where new technology can create meaningful business impact.
Like being close to customers and want to have a direct influence on both the customer’s success and Retell’s product direction.
Want a role with a lot of ownership at the intersection of strategy, technology, product, and execution.

Skills

Voice AI
AI automation
Strategic consulting
Product management
Deployment
Solutions consulting
Forward deployed engineering
Implementation
Business cases
ROI analysis
Value creation
Strategic planning
Project management
Execution

Location

Redwood City, CA, US

Work Type

Onsite

Experience Level

Senior

Salary/Compensations

170k - 260k

Benefits

100% coverage for medical, dental, and vision insurance
$70/day DoorDash credit for unlimited breakfast, lunch, dinner, and snacks
$200/month wellness reimbursement
$300/month commuter reimbursement
$75/month phone bill reimbursement
$50/month internet reimbursement
Equity Provided

About the Company

Retell AI is reimagining the call center with cutting-edge voice AI, enabling thousands of companies to use AI voice agents for sales, support, and logistics calls. Backed by Y Combinator, Alt Capital, and other leading investors, the company has scaled to $80M in ARR with a team of 50, achieving a valuation of over $1.5B. Their vision for 2026 is to build a modern CX platform powered by AI, creating intelligent AI 'workers' that act as frontline agents, QA analysts, and managers. Retell AI is recognized as a fast-growing voice AI company seeking ambitious builders to tackle hard technical problems and make a significant impact. Recent recognition includes No. 1 Best Places to Work in the Bay Area, Top 50 AI Apps, #3 Fastest-Growing Software Company, Best Agentic AI Software, #4 Fastest-Growing Software Vendor, Enterprise Tech 30 Class of 2026, Top-Ranked Startup, and backed by Y Combinator.

Equal Opportunity

Retell AI is open to sponsoring work authorization for qualified candidates, including H1B/H-1B, TN, L-1, E-3, F-1 (OPT/CPT).