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About the Role

Austin Housing Authority (AHA) is seeking a motivated and mission-driven candidate to support our Housing Choice Voucher (HCV) and other rental assistance programs through inspections, compliance monitoring, and customer service. AHA has been a leader in affordable housing in the City of Austin for more than 85 years.

Responsibilities

• Perform inspections to ensure compliance with HUD's Housing Quality Standards (HQS) for HCV and other rental assistance programs
• Schedule all HQS inspections using the Elite Inspection Module
• Complete inspections using the Elite HQS Mobile App
• Conduct annual recertification, initial, and complaint inspections, and report findings to relevant parties
• Advise property owners and managers on deficiencies and compliance deadlines
• Monitor repair deadlines and conduct follow-up inspections to ensure completion
• Conduct rent reasonableness analyses for new leases and annual rent changes
• Respond promptly to inquiries from property managers, partners, and clients by phone or email
• Provide clear guidance on program policies and procedures
• Maintain positive working relationships with clients and stakeholders
• Perform accurate and timely data entry
• Maintain organized records using the digital file storage system
• Inform Assisted Housing staff of inspection statuses and non-compliance issues that may require abatement or contract termination
• Provide support to the Assisted Housing department as needed and complete other duties as assigned

Requirements

• High School Diploma or GED; OR Two years related experience and/or training; OR Equivalent combination of education and experience
• Strong computer skills (Google Suite, Microsoft Office Suite, Adobe Acrobat, etc.)
• Working knowledge of building maintenance and construction methods
• Ability to provide compassionate and professional customer service to clientele of diverse backgrounds including people with disabilities and people experiencing homelessness
• Excellent oral and written communication skills
• Ability to establish, cultivate, and maintain effective working relationships with external partners, clients, and coworkers
• Knowledge of HUD programs, regulatory compliance, and the affordable housing industry
• Knowledge of business English, basic arithmetic, and general office practices and procedures
• Ability to lift, carry, and move at least 25 lbs.
• Comfortable working both indoors and outdoors, including in varying weather conditions.
• Capable of standing, walking, bending, and performing physical tasks for extended periods.
• Must possess a Texas Driver's License

Skills

• Housing Quality Standards (HQS)
• Elite Inspection Module
• Elite HQS Mobile App
• Google Suite
• Microsoft Office Suite
• Adobe Acrobat
• Building maintenance
• Construction methods
• Customer service
• HUD programs
• Regulatory compliance
• Affordable housing industry
• Business English
• Basic arithmetic
• General office practices and procedures

Location

• Austin, Texas

Work Type

• Full-time
• Onsite

Experience Level

• Two years related experience

Education Level

• High School Diploma or GED

Salary/Compensations

• $22.58/hour

Benefits

• Paid sick leave, annual leave, birthday leave & federal holidays
• 100% of employee health insurance premiums paid by the agency
• Supplemental health, dental, vision, and life insurance options for employees and family
• Employee Assistance Program

About the Company

• Established in 1937, Austin Housing Authority (AHA) is a national leader in providing safe, healthy and affordable housing options for the Austin community.
• AHA's mission is to cultivate sustainable affordable housing communities and partnerships that inspire self-reliance, growth and optimism.
• AHA provides access to safe, stable housing to over 20,000 individuals in partnership with the U.S. Department of Housing and Urban Development, local government entities, and numerous non-profit agencies.

Equal Opportunity

• EQUAL OPPORTUNITY EMPLOYER