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About the Role

We are seeking a hands-on operator to establish the foundational processes, systems, and AI-enabled workflows for our brokerage. This role involves understanding current operations, enhancing existing workflows, and creating scalable structures. The individual will own operational projects, ensure work visibility, and transition a service-intensive business into an automated technology platform. A key aspect will be managing the shift of tasks from humans to AI agents, designing hybrid workflows, and implementing systems for quality and performance management.

Responsibilities

Develop a detailed understanding of business operations and process handoffs.
Improve and expand workflows, defining task division between people, AI, and software.
Create dashboards, SLAs, quality measures, and evaluations for performance management.
Organize company knowledge and operating resources for team and AI agent usability.
Investigate operational breakdowns, identify root causes, and implement solutions.
Translate operational pain points into requirements for product and engineering teams.
Test and implement new processes, internal tools, automations, and agent-based workflows.
Manage and track priority operational initiatives to completion.

Requirements

3+ years of experience in operations, consulting, and/or product operations.
Systems thinking ability to connect people, processes, information, and technology.
Enjoyment in detailing and improving work processes.
Excitement for building with AI.
Comfort using data, dashboards, and operational tools for performance improvement.
Ability to translate effectively between operational and technical teams.
Organized, resourceful, and reliable with minimal supervision.
Strong work ethic and preference for zero-to-one environments with evolving roles and ownership opportunities.

Skills

AI
Process Improvement
Systems Thinking
Data Analysis
Dashboarding
Workflow Design
Product Management
Consulting
Operations Management

Location

San Francisco

Work Type

In-person

Experience Level

3+ years

About the Company

Reimagining healthcare purchasing and navigation.
Replacing traditional brokerages with an AI-native platform.
Streamlining healthcare processes including plan selection, care finding, appointment scheduling, insurance claims, and bill resolution.
Aiming to redefine how healthcare is bought and managed in America.
Growing quickly with opportunities for learning and shaping the company's future.
Addressing rising healthcare costs and poor user experience.
Comprised of talent from leading tech companies (Uber, Faire, Airbnb, Rippling, Google, Forward) and brokerage industry leaders (Newfront, WTW, Marsh, Sequoia).
A well-funded, seed-stage startup incubated by General Catalyst's healthcare and AI teams.