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About the Role

As a Senior Program Officer, you will manage a portfolio of projects that deliver real improvements to services, processes, and outcomes for injured people. You will work across diverse initiatives, bringing structure, insight, and leadership to ensure programs and projects are delivered on time, on budget, and with impact. You will manage and monitor the performance of a grants funding program and associated projects to ensure integration and alignment with organizational objectives and optimize outcomes for injured workers.

Responsibilities

Lead and coordinate the oversight of the ILARS funding program to ensure it is meeting the program objectives
Lead projects and initiatives to support the delivery of the ILARS funding program
Identify interdependencies, risks, and opportunities across the program and across interdependent projects and initiatives across the IRO
Ensure strong governance, reporting, and quality assurance
Build trusted relationships with internal teams and external stakeholders
Use data and insights to inform decision-making and track performance
Contribute to continuous improvement and better service delivery across the schemes
Manage program governance, risks, stakeholder engagement, and continuous improvement initiatives

Requirements

Experience delivering programs or projects in complex environments
Ideally, knowledge of workers compensation, insurance, or human services systems
Strong analytical, communication, and stakeholder engagement skills
A commitment to public sector values and ethical decision-making
The ability to balance multiple priorities in a fast-moving environment

Skills

Program management
Project management
Analytical skills
Communication skills
Stakeholder engagement
Data analysis
Performance tracking
Governance
Risk management
Continuous improvement

Location

Sydney CBD

Work Type

Ongoing
Full-time
Hybrid

Experience Level

Senior

Salary/Compensations

$133,348 - $146,945 plus Superannuation

About the Company

At the Independent Review Office (IRO), you’ll help deliver programs that improve how injured people access and experience support within the NSW workers compensation and CTP schemes.
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Equal Opportunity

Belong in our diverse and inclusive workplace. The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Meg.Rapley@customerservice.nsw.gov.au.