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About the Role

This is a promotional recruitment for current permanent civil service employees in the immediate lower-level classification (1052 Technology Analyst/Designer). The role oversees complex aspects of systems and services development and improvement, including needs analysis, cost-benefit analysis, system design, project planning, implementation, and post-implementation assessment.

Responsibilities

• Identify opportunities for improving business processes through automation.
• Assist in the preparation of proposals to develop new systems, interfaces, and business processes.
• Analyze business and user needs.
• Research and evaluate software on multiple platforms.
• Assist in developing success criteria for digital products and services.
• Determine service or system requirements.
• Develop or modify and document general system design.
• Write detailed design specifications.
• Conduct 'walkthroughs' for proposed solutions to system problems.
• Analyze the feasibility of and develop requirements for new systems and enhancements.
• Ensure system design fits user needs.
• Implement and enhance software.
• Develop, test, debug, and deploy new/modified programs.
• Provide technical support for digital products and services.
• Consult on application analysis.
• Troubleshoot system problems and implement solutions.
• Conduct system analysis and development or configuration for complex systems.
• Document new and modified systems and programs.
• Coordinate user training in new capabilities.
• Convert changes from test to production.
• Interface with users to determine system needs and requirements.
• Conduct research, interviews, and usability testing.
• Collect and analyze user feedback and service performance.
• Instruct users on newly implemented systems.
• Define system requirements.
• Design and code programs.
• Review the impact of system modifications on existing systems.
• Prepare or assist clients in preparing service requests to implement system changes.
• Determine the level of effort and cost of implementing service requests.
• Prioritize requests.
• Provide technical production support for on-line and batch systems.
• Assist with setting processing schedules.
• Update and produce reports.
• Coordinate with outside vendors and contractors.
• Define, assign, and evaluate vendor and contractor work.
• Determine database structure.
• Normalize data.
• Perform data conversion between platforms.
• Design, develop, and generate routine and ad hoc reports.
• Determine security levels for systems to ensure data integrity.
• Test database applications to assure functionality and effectiveness.

Requirements

• Current Permanent Civil Service City Employee in Class 1052, who has passed probation.
• Applicants do not need to have passed probation to apply, but they must have passed probation to be hired.
• Three (3) years in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.
• One year of additional experience as described above may be substituted for the required degree.
• Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.
• Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.
• Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification.

Skills

• System analysis
• Business process design
• Development and implementation of business application solutions
• IT project management
• Needs analysis
• Cost-benefit analysis
• Structured systems and business interface analysis and design
• Feasibility analysis
• Technology and software assessment
• User research needs analysis
• Project planning and management
• System implementation and testing
• Conversion to production status
• Technical and procedural documentation
• User training
• Post-implementation assessment and administration
• Software evaluation
• System design
• System specification writing
• Software implementation
• Software enhancement
• Program development
• Program testing
• Program debugging
• Program deployment
• Technical support
• Application analysis
• System troubleshooting
• System configuration
• Database structure determination
• Data normalization
• Data conversion
• Report generation
• Security level determination
• Database application testing

Location

• San Francisco, CA

Work Type

• Full-time
• Permanent Civil Service

Experience Level

• Senior

Education Level

• Associate degree in business administration, public administration, information systems, economics, finance, computer science, UX/UI design or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field]
• Completion of the 1010 Information Systems Trainee Program

Salary/Compensations

• $134,082 - $168,688 yearly

Benefits

• Employee Benefits Overview

About the Company

• San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change.
• Our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area.
• Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.

Equal Opportunity

• As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve.
• We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin.
• The City and County of San Francisco encourages women, minorities and persons with disabilities to apply.
• Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.