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About the Role

We are looking for a commercially minded transformation operator to lead high-impact business initiatives that shape how CT scales, integrates and performs. This role goes beyond traditional project management, bringing together commercial thinking, cross-functional execution, change leadership and strong executive communication to deliver outcomes across people, process, systems, client experience and operational performance.

Responsibilities

Lead strategic commercial and operational transformation initiatives from concept through to adoption and benefits realisation.
Translate executive priorities and commercial opportunities into clear plans, milestones, accountabilities and decision points.
Define initiative scope, success measures and commercial outcomes with executives and senior stakeholders.
Develop practical delivery plans that consider sequencing, resourcing, readiness, business risk, client impact and financial implications.
Assess trade-offs and recommend options that balance value, cost, risk, speed, quality and operational capacity.
Establish effective operating rhythms, governance forums and reporting that support timely decisions and accountability.
Provide concise, commercially focused executive reporting covering progress, risks, dependencies, decisions and business impact.
Track milestones, risks, budget considerations, benefits realisation and commercial outcomes, escalating issues with recommended actions.
Facilitate outcome-focused meetings, ensuring decisions are captured, ownership is clear and actions are followed through.
Act as a trusted transformation partner to executives and senior leaders, influencing across functions and keeping focus on enterprise outcomes.
Lead practical change and adoption approaches across people, process, technology, client experience and ways of working.
Assess change impacts, stakeholder readiness, communications, training needs and adoption risks, managing resistance with confidence and commercial judgement.
Partner across People & Culture, Finance, ITS, Operations, Sales, Service Delivery and other functions to embed sustainable change.
Lead integration planning and execution for acquisitions, mergers and newly onboarded business areas, considering commercial, operational, people, process, systems and client impacts.
Coordinate cross-functional integration work streams, managing milestones, dependencies, risks, communications, decision points and success measures.
Identify and manage integration risks including cultural alignment, role clarity, process gaps, client impact, financial assumptions and operational readiness.
Support business cases and benefits realisation tracking to ensure transformation delivers measurable commercial and operational outcomes.
Conduct post-implementation reviews, capture lessons learned and drive continuous improvement across processes, frameworks and delivery methodologies.

Requirements

Proven experience in a commercial transformation, strategic operations, delivery leadership, business operations or senior project role within an IT, managed services or fast-paced operating environment
Demonstrated ability to lead complex cross-functional initiatives that improve business performance, operational effectiveness and customer or client outcomes
Experience delivering internal business transformation projects (not just customer delivery)
Experience supporting M&A, business integration, acquisition onboarding or market expansion, including cross-functional planning, stakeholder alignment and change adoption
Strong commercial acumen, with the ability to understand revenue, margin, cost drivers, productivity impacts, benefits realisation and return on investment
Ability to build practical plans, operating rhythms, dashboards and executive updates that create clarity and momentum
Strong analytical and problem-solving abilities
Strong Agile delivery capability with pragmatic application (not dogmatic)
Excellent stakeholder management, including executive-level engagement
Operates with accountability, gravitas, commercial judgement and the ability to translate business drivers into clear outcomes
Strong change management capability, including the ability to assess impacts, engage stakeholders, shape communications and support adoption across functions
Ability to balance detail with big-picture thinking
Confident communicator with strong facilitation skills
Detail-oriented with a high level of accuracy and a commitment to meeting tight deadlines.
Ability to manage ambiguity and adapt to a rapidly changing business environment to prioritise accordingly.
Strong interpersonal skills, intellectual rigour and curiosity, and ability to work as part of a team in a fast-paced environment.
A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

Skills

Commercial transformation
Strategic operations
Delivery leadership
Business operations
Project management
Cross-functional initiative leadership
Business performance improvement
Operational effectiveness
Customer outcomes
Client outcomes
M&A support
Business integration
Acquisition onboarding
Market expansion
Stakeholder alignment
Change adoption
Commercial acumen
Revenue understanding
Margin understanding
Cost driver understanding
Productivity impact analysis
Benefits realisation
Return on investment analysis
Planning
Operating rhythms
Dashboards
Executive updates
Analytical skills
Problem-solving
Agile delivery
Stakeholder management
Executive engagement
Accountability
Gravitas
Commercial judgement
Change management
Communication
Facilitation
Detail-orientation
Accuracy
Deadline management
Ambiguity management
Adaptability
Prioritization
Interpersonal skills
Intellectual rigour
Curiosity
Teamwork

Location

Melbourne
Sydney

Work Type

Full-time
Part-time
Hybrid working

Experience Level

Senior

Benefits

Hybrid working (for majority of our roles) with team anchor days to support collaboration.
Extensive training and development opportunities that enable continual growth as part of your career planning.
Extensive discounts and benefits to maximise your money.
A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

About the Company

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations.
We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68.
We're on a mission to redefine the customer experience.

Equal Opportunity

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.
Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.