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About the Role
Texas Sports Academy is hiring an IT Support Specialist to manage technology for students, families, and staff. This remote role involves being the first line of support, managing accounts and access, and documenting solutions for ongoing problem resolution.
Responsibilities
- Provide frontline support for students, families, and staff, responding quickly and resolving tickets.
- Administer accounts across learning platforms and internal tools, ensuring accurate access.
- Onboard new students and staff by setting up necessary accounts and tools.
- Create and maintain clear documentation, including how-to guides and internal runbooks.
- Utilize AI tools daily for research, drafting documentation, and faster ticket resolution.
- Investigate and document complex issues for escalation to vendors or teammates.
- Perform root cause analysis to identify and fix recurring problems.
Requirements
- Demonstrated ownership and ability to work independently.
- Experience in IT, technical support, customer support, or a related field.
- Hands-on experience using AI tools for research, troubleshooting, and documentation.
- Ability to learn new tools, systems, and processes quickly.
- Proactive, resourceful, and focused on issue resolution.
- Skill in explaining technical and academic workflows to nontechnical users.
- Strong troubleshooting skills, from investigation to escalation.
- Comfort navigating unfamiliar work and asking thoughtful questions.
Skills
- AI tools
- Troubleshooting
- Documentation
- Account Administration
- Onboarding
- Root Cause Analysis
- Communication
- EdTech Experience
- Systems Administration
- Scripting and Automation
- Ticketing Systems
Location
- Remote
Work Type
- Remote
- Full-time
Experience Level
- Entry Level
- Mid Level
About the Company
- Texas Sports Academy is a K-12 school for student-athletes seeking elite academics and high-level athletic development.
- Students utilize a 2-Hour Learning model to cover material, freeing afternoons for training with former pro and D1 athletes.