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About the Role

Support children and young people to re-engage with education by working directly with students, families, and schools to address barriers to attendance. You will manage a caseload of students experiencing attendance challenges, building trust, coordinating support, and working collaboratively with schools and partners to improve engagement and outcomes. This is a dynamic, community-based role that involves working directly with students and families across a range of settings, requiring travel between schools and local areas.

Responsibilities

Manage a caseload of students with attendance challenges
Identify barriers to engagement and develop support strategies
Coordinate referrals and support to meet individual needs
Facilitate meetings and formal interventions, including Secretary’s Conferences
Work with schools and stakeholders to implement support plans
Monitor progress and adjust strategies using data and evidence
Maintain accurate records and documentation in line with requirements

Requirements

A relevant qualification (diploma, degree or higher) in social work, community services, youth work, education, psychology, counselling, or a related human services field.
Current and valid Working with Children Check (WWCC) Clearance for paid employment.
A current and valid driver’s licence and an ability and willingness to travel between work sites.
Demonstrated understanding of and commitment to the value of public education.
Knowledge of and commitment to implementing the department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa).

Skills

Empathy, patience and consistency when working with families
Clear and respectful communication across a range of situations
Calmness and resilience when managing challenging or sensitive matters
Persistence when working with disengaged students and families
Sound judgement and considered decision-making
Organization and effective management of competing priorities
Positive teamwork and contribution to shared outcomes

Location

Multiple locations across Metro & Regional NSW
Adamstown
Albury
Armidale
Arncliffe
Batemans Bay
Bathurst
Campbelltown
Coffs Harbour
Deniliquin
Dubbo
Forster
Glenfield
Goonellabah
Grafton
Griffith
Macquarie Park
Maitland
Miranda
Moree
Murwillumbah
Newcastle
Nirimba (Quakers Hill)
Orange
Port Macquarie
Queanbeyan
Ringrose (Greystanes)
Riverwood
St Peters
Tamworth
Tuggerah
Wagga Wagga
Warilla

Work Type

Full-Time Ongoing
Full-Time Temporary up to two years
5 days per week
Minimum 4 days per week at a designated education office location
1 day per week may be worked remotely

Education Level

Diploma
Degree or higher

Salary/Compensations

$102,936 - $113,579 p.a.

Benefits

35 hour working week
Competitive salary sacrificing
Employer’s contribution to superannuation
Annual leave loading
Flex Leave entitlements
Generous leave conditions
Opportunities for advancement and mobility across the Department

About the Company

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

Equal Opportunity

We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage.