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About the Role
As a Personal Banker I, you are the first point of contact for many of our customers, setting the standard for what it means to bank with Frost. Our personal bankers believe in trust, integrity, and building relationships with customers across generations. They are empathetic problem-solvers who consistently deliver our kind of banking experience.
Responsibilities
- Provide coverage in both personal banking and teller services while meeting consumer banking performance standards
- Educate and advise customers on deposits and loans, and provide support for service or account maintenance issues
- Use good judgment in every situation
- Provide teller services, including deposits, payments, and check cashing in compliance with established bank policies and procedures
- Maintain proper cash on hand and prepare daily settlement of teller cash and proof transactions
- Manage risk while actively practicing loss prevention
- Attend teller and personal banking training to stay current with information and remain familiar with applicable policies, laws, regulations, and Bank Secrecy Act policies
- Develop relationships with clients, aiming to be their point of contact
- Provide advice and guidance to help people along their financial journey
- Take action using Integrity, Caring, and Excellence to achieve all-win outcomes
Requirements
- Required Availability: Monday–Friday, 9:00am–6:00pm with Rotating Saturdays, 8:30am–1:30pm
- Exceptional customer service skills
- Proficiency in Microsoft applications
- Excellent written and verbal communication skills
Skills
- Cash-handling experience
- Dealing with fraud
- Protecting customers' money
- Building trust
Location
- Onsite
Work Type
- Full-time
Experience Level
- Entry Level
Education Level
- College hours
Benefits
- Medical, dental, vision, long-term disability, and life insurance
- 401(k) matching
- Generous holiday and paid time off schedule
- Tuition reimbursement
- Extensive health and wellness programs, including Employee Assistance Program
- Referral bonus program
About the Company
- Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas.
- Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction.
- At Frost, it’s about being part of something bigger.