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About the Role

This role offers a unique opportunity to lead critical semiconductor capacity expansion and technology deployment programs. You will collaborate with customers, executive leadership, and global operations teams to ensure successful outcomes for advanced manufacturing facilities and drive significant business impact.

Responsibilities

Lead customer ramp programs, including new tool deployments, manufacturing expansions, relocations, conversions, and qualification activities.
Develop and maintain ramp plans, schedules, milestones, and readiness reviews.
Coordinate activities across Operations, Service, Applications, Installation Management, Supply Chain, Sales, and Customer organizations.
Drive issue resolution and risk mitigation to maintain schedule and production commitments.
Lead installation and qualification readiness planning for customer sites.
Partner with Installation Managers to ensure resources, site readiness, and schedules are aligned for successful execution.
Monitor progress against plan and implement recovery actions when required.
Support customer production readiness through proactive planning and execution management.
Serve as a key operational interface between KLA and customer leadership teams.
Lead operational reviews, working groups, ramp governance meetings, and executive updates.
Deliver concise, executive-level communications regarding ramp progress, resource needs, risks, escalation items, and recovery plans.
Ensure alignment between customer expectations and business deliverables.
Forecast staffing and support requirements needed to meet customer demand.
Coordinate resources across global service, installation, and applications teams.
Identify resource gaps and drive mitigation actions.
Facilitate cross-regional collaboration to optimize execution and capacity utilization.
Lead resolution of high-impact customer and operational issues.
Drive structured escalation management processes across multiple organizations.
Ensure leadership visibility to critical issues and recovery status.
Track and report program risks, dependencies, and mitigation actions.
Monitor key operational performance indicators related to ramp execution.
Drive accountability for action-item closure and continuous improvement.
Implement and share best-known methods (BKMs) and operational best practices.
Support process improvements that improve cycle time, customer satisfaction, and execution quality.

Requirements

Bachelor's degree in Engineering, Operations Management, Business, or a related discipline.
5+ years of experience in program management, operations, field service, manufacturing, or customer support.
Experience leading complex cross-functional projects and customer-facing initiatives.
Strong communication, presentation, and executive reporting skills.
Demonstrated ability to influence without direct authority and drive results across organizational boundaries.

Skills

Program & Project Management
Executive Communication
Customer Relationship Management
Strategic Planning & Forecasting
Operational Excellence
Resource Planning
Escalation Management
Risk Assessment & Mitigation
Cross-Functional Leadership
Change Management
Data Analysis & Reporting
Continuous Improvement

Location

USA-TX-Austin-KLA

Work Type

Full-time

Experience Level

5+ years

Education Level

Bachelor's degree

Salary/Compensations

$81,300.00 - $138,200.00 Annually

Benefits

Participation in performance incentive programs
Medical, dental, vision, life, and other voluntary benefits
401(K) including company matching
Employee stock purchase program (ESPP)
Student debt assistance
Tuition reimbursement program
Development and career growth opportunities and programs
Financial planning benefits
Wellness benefits including an employee assistance program (EAP)
Paid time off and paid company holidays
Family care and bonding leave

About the Company

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem.
Virtually every electronic device is produced using KLA's technologies.
KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.
KLA focuses on innovation and invests 15% of sales back into R&D.
Expert teams of physicists, engineers, data scientists and problem-solvers work with world-leading technology providers.
The KLA Services team is headquartered in Milpitas, CA and consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support.
The KLA Services organization partners with field teams and customers to maintain high product performance and productivity.
Services include proactive management of tools, expertise in optics, image processing and motion control, worldwide service engineers, 24/7 technical support, knowledge management systems, and an extensive parts network.

Equal Opportunity

KLA is proud to be an Equal Opportunity Employer.
Qualified individuals with disabilities will be provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Contact talent.acquisition@kla.com or +1-408-352-2808 to request accommodation.
Be aware of potentially fraudulent job postings or suspicious recruiting activity.
KLA never asks for financial compensation for interviews, employment, or equipment.
KLA does not work with recruiters or third parties who charge such fees.
KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with hiring managers.
Confirm legitimacy of communications, interviews, or offers by emailing talent.acquisition@kla.com.