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About the Role

The American Red Cross is seeking an Emergency Communications Center (ECC) Representative (Dispatcher) to coordinate and serve as a resource for daily operations of a program or service. This role acts as a liaison between the program/service and its internal/external partners, and provides support, development, and guidance to volunteers.

Responsibilities

• Coordinate telephone dispatch, including calls from the public, fellow employees, volunteers, and fire/police/911 dispatchers.
• Coordinate emergency responses.
• Report and maintain detailed records of services and calls.
• Implement and coordinate day-to-day functions supporting program or service operations.
• Develop workable program or service implementation plans.
• Support leadership in coordinating casework activities.
• Respond to general inquiries.
• Schedule and coordinate requests for community-based presentations.
• Participate in small-scale projects involving research, data collection, and recommendation development.
• Support leadership in coordinating educational and outreach programs.

Requirements

• Minimum 3 years of related experience or equivalent combination of education and related experience required.
• Must be able to work the overnight shift: Sunday to Thursday, 10 pm to 6 am.
• Regularly required to sit; use hands to handle or feel; and talk or hear.
• Frequently required to reach with hands and arms.
• Occasionally required to stand; walk and stoop, kneel, crouch, or crawl.
• Must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds.
• Ability to work in a small cubicle and sit at a computer terminal for an extended period.

Skills

• Excellent interpersonal, verbal and written communication skills.
• Demonstrate attention to detail, accuracy and thoroughness.
• Prioritize and plan work activities.
• Able to deal with frequent change, delays, or unexpected events.
• Maintain confidentiality and work with integrity and ethics.
• Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook.
• Ability to work on a team.

Location

• New York, NY

Work Type

• Full-time
• Overnight shift

Experience Level

• Minimum 3 years of related experience

Education Level

• High School or equivalent required

Salary/Compensations

• $25.50

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 19 days a year
• Holidays: 11 paid holidays
• 401K with 6% match
• Paid Family Leave
• Employee Assistance
• Short + Long Term Disability and Insurance
• Service Awards and recognition

About the Company

• By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best.
• The American Red Cross is the world's largest humanitarian network.
• When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path.
• You align your life’s work with an ongoing mission that’s bigger than all of us.
• As you care for others, you’re cared for with competitive compensation and benefits.
• You join a community that respects who you are away from work as much as what you do while at work.

Equal Opportunity

• The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
• Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
• American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.