Retail Operations Manager at Gypsum Management and Supply | Austin, TX, US | Rezi

Retail Operations Manager at Gypsum Management and Supply

Retail Operations Manager

Gypsum Management and Supply · Austin, TX, US

1 weeks ago

Retail Operations Manager

Gypsum Management and Supply · Austin, TX, US

8 days ago
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About the Role

This position is responsible for the overall revenue and operational aspects of the district, coaching and developing Store Managers and other field support positions, and providing oversight and direct alignment with the RVPs strategic plan. Success is measured by revenue and profit growth, market growth, management development, process improvement, fiscal management, technology implementation, collaboration, workforce quality, and achieving measurable objectives.

Responsibilities

  • Provide leadership to ensure the District achieves budget and holds staff accountable to meet store level budget targets.
  • Develop new stores and markets.
  • Review financial statements, sales or activity reports or other performance data to measure productivity or goal achievement and to identify areas needing cost reduction or program improvement.
  • Coach Store Managers to understand financial statements, sales or activity reports or other performance data to measure productivity or goal achievement and to identify areas needing cost reduction or program improvement.
  • Analyze weekly reporting and implement action plans where necessary.
  • Coordinate people and resources.
  • Partner with Human Resources to provide support for personnel management functions such as: creating job postings, recruiting, screening, interviewing/selection, hiring, providing performance feedback, coaching for improvement and development, handling terminations and other support that may be necessary.
  • Work with the HR Team, delivering Employee Training.
  • Monitor/assess performance of self and direct reports to make improvement or take corrective action.
  • Conduct routine audits, request audits be performed by others, and review audits conducted by others, to ensure regional compliance with all policies and procedures such as cash handling, inventory control and accuracy, and monitoring rental and sales activities.
  • Assist corporate office and stores with tool shipment logistics and problem resolution.
  • Utilize expertise with concepts of merchandising, product placement, and add-ons to guide stores in region on effective merchandising.
  • Oversee store processes to ensure retail locations have proper tool inventory and merchandise inventory levels meet set standards.
  • Build a “Sales Excellence” culture for District personnel impacting existing customers and prospective customers throughout the District.
  • Responsible for timely submission of reports to stakeholders.
  • Support marketing efforts by analyzing open markets requiring distribution and assisting with preparation of market/location strategy.
  • Participate in regional client development activities and support roll out of business development activities.
  • Provide leadership to ensure the District achieves budget and hold staff accountable to meet store level budget targets.
  • Monitor stores progress toward achieving tools on rent and inventory turn goals, developing action plans where necessary.
  • Responsible for district project execution.
  • Lead district meetings to identify areas that need research or support, share best practices throughout the District, Region and the company, evaluate and communicate obstacles that impact operations and provide feedback to corporate when necessary.
  • Provide support and oversight for District Franchise locations.
  • Perform tasks as directed by RVP.
  • Provide information to supervisors, co-workers, and subordinates by telephone, in writing, by email and in person.
  • Travel between 50-75% of time.

Requirements

  • Bachelor’s degree is preferred and/or related experience managing multi-unit retail locations.
  • Experienced operations manager with proven abilities in management in all phases of store operations.
  • Must be able to manage remote Store Managers in a one-to-two-person store environment.
  • Must possess business savvy and outstanding sales and operations knowledge.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Demonstrated ability to work independently and on a team; ability to lead, execute and/or delegate as needed, while also collaborating with others to get the job done.
  • Establish and maintain effective working relationships at every level of the organization; invest in building relationships with the Field Operations and Field Support Center team members.
  • Ability to self-manage, show initiative, be proactive, and drive results.
  • Must be able to remain in stationary position in an office environment: 80%.
  • Will frequently move about inside the office to access files, office machinery, etc.
  • Must be able to operate basic office machinery.
  • Must be able to communicate with team and management and be able to exchange accurate information in these situations.
  • Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
  • May have to sit and drive for two to four hours at a time to travel to a store.
  • Must be able and willing to travel by airplane.
  • Must be able to problem solve and prioritize tasks.
  • Must be able to manage stress depending on deadlines and ongoing projects.
  • Must be able to multitask.
  • Must be able to receive and analyze information.
  • Must be able to quickly communicate solutions if problems occur.
  • Must be able to demonstrate a high degree of sound judgement and initiative.

Skills

  • Spanish/English
  • Servant leadership
  • Valuing diverse perspectives
  • Positive and humble attitude
  • Inclusive working environment
  • Empowering others
  • Celebrating, welcoming, and valuing different backgrounds and experiences
  • Recognizing all team members are valued
  • Professional communication (verbal and written)

Location

  • Suwanee, GA

Work Type

  • Full-time

Experience Level

  • Multi-unit retail management experience
  • Operations management experience

Education Level

  • Bachelor's degree preferred

Benefits

  • Medical, Dental, Vision, Disability & Life Insurance
  • Wellness Benefits
  • 401(k) Retirement Plan
  • Employee Stock Purchase Program
  • Paid Holidays & Vacation Days
  • Professional Growth Opportunities
  • Development & Training Programs

About the Company

  • National building materials distributor.
  • Values team members and believes them to be their greatest assets.
  • Invests in training and strives to provide a work-life balance.

Equal Opportunity

  • SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.
  • If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply.
  • All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.