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About the Role

ICON builds robotic systems that construct buildings. This role is critical for developing a world-class training program that ensures customers become confident, capable operators of ICON's Titan robotic construction platform, creating an exceptional first impression and driving customer success.

Responsibilities

• Define the strategy, customer experience, and operating model for ICON's training program, and set success metrics and KPIs.
• Ensure training readiness for product launches, go-to-market plans, and delivery schedules, aligning curriculum with product changes.
• Own the learning pathways, curriculum, and content strategy across hardware, software, materials, design, and operations.
• Partner with subject-matter experts to translate technical knowledge into effective, scalable learning material.
• Stand up and run a flagship training experience at ICON's Austin campus using blended learning methods.
• Run day-to-day training operations, including facility, printers, and trainers.
• Implement a sophisticated training platform, including an LMS, credentialing, and accreditation for operators.
• Measure operator field performance and feed insights back into the program.
• Route recurring operator issues to product and engineering teams.
• Shape the workforce strategy for who gets trained, including customer operators and new talent pipelines.
• Drive customer satisfaction and sustained product adoption through operator quality.
• Build and cultivate a team of trainers, coordinators, and instructional designers.
• Own program operations, budgets, and vendor relationships.
• Scale the program to new markets while maintaining performance and quality standards.

Requirements

• 10+ years in customer training, customer education, or learning and development, preferably in a technology or industrial environment.
• 5+ years of people management, including building or scaling a team.
• Technical aptitude to deeply learn a complex engineering or hardware product.
• Proven ability to extract knowledge from technical SMEs and convert it into structured, scalable curriculum.
• Demonstrated knowledge of instructional design methodology and adult learning theory applied to competency frameworks and curriculum architecture.
• Strong track record of delivering training virtually, in person, and with technology.
• Demonstrated experience designing, implementing, and scaling training programs, ideally in ambiguous or early-stage environments.
• Proven success operating cross-functionally as a liaison across product, engineering, operations, sales, and support teams.
• Able to work on-site in Austin, TX.
• Able to travel as needed to customer sites, company locations, and training events.

Skills

• Instructional design methodology
• Adult learning theory
• Competency frameworks
• Curriculum architecture
• LMS administration
• Credentialing platforms
• Hardware
• Robotics
• Industrial technology
• 3D printing
• Additive construction
• Emerging construction technologies

Location

• Austin, TX

Work Type

• On-site
• Travel

Experience Level

• 10+ years in customer training, customer education, or learning and development
• 5+ years of people management

Education Level

• Professional L&D credential (for example, ATD CPTD, CPTM, or Kirkpatrick certification)

About the Company

• ICON builds robotic systems that construct buildings.
• ICON commercially launched Titan, its multi-story robotic construction platform.
• ICON has raised more than $550 million to date.
• ICON is a federal government contractor.

Equal Opportunity

• ICON is an equal opportunity employer committed to fostering an innovative, inclusive, diverse and discrimination-free work environment.
• Employment with ICON is based on merit, competence, and qualifications.
• ICON's policy is to administer all personnel actions, including recruiting, hiring, training, and promoting employees, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability, marital status, veteran status, or any other legally protected classification.
• ICON will make reasonable accommodations for qualified individuals with disabilities.
• As a federal government contractor, ICON maintains an affirmative action program which furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations, including Executive Order 11246, Section 503 of the Rehabilitation Act of 1973 (as amended) and the Vietnam Era Veterans' Readjustment Assistance Act of 1974 (as amended).
• Headhunters and recruitment agencies may not submit candidates through this application.
• ICON does not accept unsolicited headhunter and agency submissions for candidates and will not pay fees to any third-party agency without a prior agreement with ICON.
• The Company invites applicants to voluntarily self-identify for EEO purposes, with the understanding that this information is confidential and will only be used in accordance with applicable laws.