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About the Role
As a Technical Claims Specialist, you will play a key role in supporting Wawanesa's commitment to delivering an exceptional claims experience by providing technical direction, strengthening claims practices, and contributing to the continuous improvement of the claims expertise function.
Responsibilities
- Provide technical direction for complex property claims, including major losses, commercial and agricultural files, litigation, catastrophic events, and other highly complex files.
- Support claims handling strategy, coverage analysis, policy interpretation, reserving, investigations, settlement planning, and resolution recommendations.
- Foster consistent claims management by supporting best practices, documentation standards, file quality expectations, and reserving approaches.
- Identify opportunities to reduce avoidable losses and improve subrogation and salvage outcomes through file reviews, coaching, and practical feedback.
- Mentor and coach claims adjusters, supervisors, and leaders through case reviews, workshops, best practice discussions, and technical learning support.
- Utilize quality results, reports, and operational trends to recommend improvements and strengthen claims practices.
- Participate in major loss reviews, escalations, and complex claims decisions.
- Collaborate with internal teams, legal counsel, external adjusters, vendors, and partners to align resources, manage expenses, and support strong claims outcomes.
- Contribute to national claims initiatives, process improvements, new workflows, technologies, and technical standards.
- Demonstrate analytical, collaborative, and mutualist-driven judgment on every file, while influencing partners without direct authority.
Requirements
- 5 to 10 years of general insurance experience, including complex claims adjusting.
- Experience with commercial and agricultural claims, including co-insurance files.
- Knowledge of litigation and its impact on claims strategy and resolution.
- CIP designation obtained, or equivalent experience.
- Strong knowledge of coverage wording, policy interpretation, case law, and insurance legislation and regulation.
- Excellent analytical and problem-solving skills, with the ability to review information, evaluate options, and recommend practical solutions in a timely manner.
- Strong communication, negotiation, and presentation skills, with the ability to adapt information for different audiences and influence decisions.
- A collaborative approach and the ability to contribute to common team goals.
- Ability and willingness to travel across Canada as required.
Skills
- Technical direction
- Claims handling strategy
- Coverage analysis
- Policy interpretation
- Reserving
- Investigations
- Settlement planning
- Subrogation
- Salvage
- Mentoring
- Coaching
- Quality results analysis
- Operational trend analysis
- Collaboration
- Negotiation
- Presentation
- Analytical skills
- Problem-solving skills
Location
- Winnipeg, MB
- Wawanesa, MB
- Vancouver, BC
- Calgary, AB
- Edmonton, AB
- Lethbridge, AB
- Toronto (North York), ON
- Kitchener, ON
- Ottawa, ON
- Montréal, QC
- Moncton, NB
- Dartmouth, NS
Work Type
- Hybrid
- Full-time
Experience Level
- 5-10 years
Education Level
- CIP designation or equivalent experience
Salary/Compensations
- $90,000 - $110,000
Benefits
- Annual incentive program
- Deferred salary leave programs
- Generous vacation days
- Personal days
- Benefit plans with no premiums
- Pension plan
About the Company
- Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada's largest mutual insurance companies, 100% owned by its members, with over $4.1 billion in annual revenue and $12.5 billion in assets.
- Wawanesa, headquartered in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance solutions across Canada, and Western Financial Group, a major national distributor of personal and business insurance.
- In March 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.
- Wawanesa is proud to serve over 1.8 million members and has over 3,000 employees across Canada.
- The company actively gives back to organizations that strengthen communities, donating over $4 million annually to charities, including over $2 million annually to support those on the front lines helping communities adapt to climate change.
- We are currently seeking a dedicated, driven, enthusiastic individual who is eager to thrive in a constantly changing environment, seeking an opportunity to gain diverse experiences and grow within a rapidly expanding team.
Equal Opportunity
- At Wawanesa, we are committed to Diversity, Equity, Inclusion, and Belonging (DEIB), and we believe our strength lies in our diverse workforce, resulting in a workforce representative of the entire population.
- We encourage all qualified candidates to apply, whether they are racialized people, women, Indigenous people, persons with disabilities, members of the 2ELGBTQIA+ community, people of diverse gender identities, and neurodivergent people, as well as anyone who can contribute to greater diversification of perspectives and ideas.
- We want to ensure our recruitment process is accessible to all candidates. If you require accommodation during the recruitment process, you can confidently email jobs@wawanesa.com.
- All applicants for employment at Wawanesa are subject to the applicable Employee Personal Information Policy.
- Please note that as part of this recruitment process, AI tools may be used to screen, assess, or select applications. All final decisions are made after review by recruiters and hiring managers, in accordance with all applicable laws.