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About the Role

The Client Relationship Leader drives successful outcomes for large enterprise customers, focusing on the delivery of Canadian Retirement and Benefits outsourcing solutions. This role is instrumental in inspiring a customer-focused culture, driving client retention and growth strategy, and ensuring clients unlock the true value of TELUS Health services. The position is responsible for growing their portfolio by delivering sales against quarterly and annual targets.

Responsibilities

Build deep client relationships, understanding their needs, strategic goals, and operating environment to drive adoption and value realization of purchased products and services.
Lead the post-sales orchestration of all resources to deliver on contractual obligations, manage scope, and ensure service levels are met and exceeded in partnership with Operations leadership.
Sponsor and monitor project management activities, ensuring alignment between client and TELUS Health teams on status and results.
Identify risks and drive mitigation plans, including developing and executing client retention and contract renewal strategies.
Provide strategic insights and best methodologies for the design, implementation, adoption, and migration of emerging industry solutions.
Coordinate with internal stakeholders to align on Customer Success strategy and objectives.
Maintain a reference-ready relationship health status (e.g., Net Promoter Score) and champion organizational initiatives, modeling TELUS Health’s core values.
Drive initiatives for ROI and profitability, carry a growth quota, and actively pursue upsell and cross-sell opportunities for new products and services.

Requirements

Bachelor’s Degree or higher in a relevant business field, or equivalent operational experience.
7-10 years of strategic client management experience.
5-7+ years of progressive experience across multiple facets (e.g., operations, implementation, client management) of benefits program delivery, with preference for Defined Contribution, Defined Benefits, and H&W administration experience.
Proven ability to exercise sound judgment, strong problem-solving, and analytical skills.
Experience winning new business by participating in RFPs, extending existing account relationships into new geographies, and through direct sales approaches.
Demonstrated flexibility and adaptability to manage multiple responsibilities across the organization.
Proven leadership and project management skills.
Knowledge of regulatory requirements and standards for Benefits, Pension, and Retirement Plans.
Experience with contract management and negotiations.
Availability to travel within Canada.

Skills

Bilingual fluency in French and English is an asset
Advanced knowledge of English is required

Location

Canada

Work Type

In-office, virtually or a combination of both

Experience Level

7-10 years of strategic client management experience
5-7+ years of progressive experience across multiple facets of benefits program delivery

Education Level

Bachelor’s Degree or higher in a relevant business field, or equivalent operational experience

Salary/Compensations

$140,000 - $180,000
Sales Incentive Plan: $60,000 - $77,143

Benefits

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Generous company matched pension
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills

About the Company

TELUS Health is empowering every person to live their healthiest life.
Leveraging the power of leading edge technology and focusing on the uniqueness of each individual to create the future of health.
A global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good.
We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

Equal Opportunity

TELUS is proud to foster an inclusive culture that embraces diversity.
We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.
In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.