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About the Role

The Technology Services Coordinator is the on-site point of contact for all technology-related needs in San Francisco, ensuring a smooth and efficient experience for JKZ personnel. This role coordinates system support, troubleshoots issues, and maintains technology standards with the firm’s managed service provider (MSP). The position involves assisting with onboarding, offboarding, device setup, software updates, and firmwide technology projects.

Responsibilities

Provide first-level technical support for hardware, software, printing, and connectivity issues.
Support conference room and audiovisual (AV) technology.
Maintain clear communication with internal staff regarding IT matters.
Facilitate new-hire IT onboarding, including workstation setup and account creation.
Manage the offboarding process for departing employees.
Serve as the on-site liaison between JKZ LLP and MSP for IT tickets and projects.
Partner with MSP to monitor network and server health.
Maintain clear communication between internal stakeholders and external vendors.
Manage and maintain all IT equipment and participate in upgrade evaluations.
Assist with software installations, updates, and license tracking.
Maintain documentation of IT assets, passwords, and system configurations.
Assist with system audits and compliance requirements, including security protocols.
Support firmwide rollouts of new software and system updates.
Assist in the development and maintenance of IT Standard Operating Procedures (SOPs).

Requirements

Ability to manage multiple tasks simultaneously and respond effectively to time-sensitive technology issues.
Sustained mental concentration required for troubleshooting and following procedures.
Capacity to exercise sound judgment, prioritize requests, and adapt to changing priorities.
Work in a standard office environment with frequent interaction across multiple departments.
Regular use of computers, keyboards, monitors, mobile devices, and other office equipment for extended periods.
Ability to sit for prolonged periods, with frequent standing, walking, bending, reaching, and crouching.
Manual dexterity sufficient to install, connect, and troubleshoot IT hardware and cabling.
Ability to lift, carry, and move IT equipment weighing up to 25–40 pounds.
Ability to access workstations, under-desk cabling, and server or network equipment.
Occasional travel between firm offices or to vendor locations.
Ability to work occasional extended or flexible hours.

Skills

Strong technical troubleshooting skills
Customer-service orientation
Familiarity with Microsoft 365
Familiarity with Windows environments
Familiarity with common business applications
Excellent communication skills
Excellent follow-up skills
Highly organized
Strong attention to detail
Ability to maintain confidentiality
Ability to handle sensitive data responsibly
Positive, professional demeanor
Willingness to assist others
Excellent command of English, including grammar, usage, form, and style.

Location

San Francisco

Work Type

On-Site

Experience Level

Minimum two (2) years of experience in IT support or a similar technical role preferred.

Education Level

Associate degree or technical certification in Information Technology preferred.

About the Company

JKZ employees are expected to “Think Outside the Box,” applying creativity, sound judgment, and initiative to deliver thoughtful solutions and exceptional client service.
The Technology Services Coordinator is expected to model and uphold JKZ’s mission, vision, and values in all professional interactions and to consistently produce work that meets or exceeds the JKZ Standard.

Equal Opportunity

JKZ LLP is an equal opportunity employer committed to creating an inclusive and diverse workforce.
We comply with the ADA and other applicable laws and consider reasonable accommodations to qualified individuals with disabilities that may be necessary for individuals to perform essential functions.