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About the Role

MLSE is seeking passionate individuals to join their team, united by a purpose to deliver the ultimate fan experience. This role involves contributing to the future of sport and entertainment by supporting operations and ensuring exceptional service.

Responsibilities

• Lead by example and provide ongoing coaching, training, and motivation to the restaurant team.
• Work with the restaurant manager to prepare and organize seating plans.
• Ensure pre-opening duties are completed and staff are assigned sections.
• Verify the accuracy of incoming deliveries and ensure they are correctly secured.
• Assist in expediting food orders to all sections of the restaurant.
• Ensure order discrepancies are quickly resolved.
• Supervise the floor during service and respond to guest concerns.
• Ensure closing duties are completed accurately.
• Document service issues and resolutions.
• Assist with other administrative functions, including employee performance reviews.
• Accurately and efficiently administer scheduling and attendance records.
• Adhere to MLSE service standards and policies.
• Follow all MLSE Health & Safety policies and procedures.
• Work in compliance with the provisions of the Occupational Health & Safety Act.
• Perform other duties as required.

Requirements

• Must be available to work evenings, weekends, and holidays as required.
• 2+ years of supervisory or management experience in a high-volume restaurant.
• Solid understanding and practical knowledge of restaurant business principles and service etiquette.
• Comprehensive knowledge and experience of cocktails, wine, beer, and bartending operations.
• Effective team management experience.
• Smart Serve Certification is required.
• A proactive approach toward day-to-day activities and shifting demands.
• Comprehensive knowledge of food service.
• Competent with POS (Point of Sales).
• An aptitude for identifying and assessing details.
• Exceptional interpersonal and communication skills.
• Proven ability to perform well under pressure and manage multiple priorities simultaneously.
• Work in compliance with the provisions of the Occupational Health.

Skills

• Team management
• Cocktail knowledge
• Wine knowledge
• Beer knowledge
• Bartending operations
• Food service
• POS systems
• Interpersonal skills
• Communication skills

Location

• Toronto

Work Type

• Full-time
• Evenings
• Weekends
• Holidays

Experience Level

• 2+ years supervisory or management experience

Education Level

• Smart Serve Certification

Salary/Compensations

• $22 / hour

About the Company

• Maple Leaf Sports & Entertainment Partnership (MLSE) delivers the ultimate fan experience by lifting trophies, spirits, and communities.
• MLSE is a team of passionate people, boldly building the future of sport and entertainment.
• MLSE operates iconic venues and offers elevated dining experiences.
• MLSE Foundation and MLSE LaunchPad use the power of sport to help youth facing barriers reach their full potential, investing in Ontario communities.

Equal Opportunity

• MLSE is committed to building an equitable, diverse and inclusive organization.
• We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
• MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process.