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About the Role

The Box Office Attendant will provide a high level of customer service related to ticketing at the box office or ticket resolution areas. Travel and lodging expenses are not provided for this position.

Responsibilities

• Actively participate in a training session for the Front Gate box office system to effectively assist patrons with ticket order inquiries.
• Quickly and efficiently identify customer will call orders by verifying pertinent customer information, including name, email, and credit card, to properly distribute tickets.
• Resolve ticket scanning issues at the gate in a timely and courteous manner.
• Accurately administer cash and credit card transactions using the Front Gate POS system.
• Contact supervisor for unanswered questions.
• Maintain a professional, upbeat attitude and smile at all times in a fast-paced environment.
• Keep the work area clean and organized.
• Understand surroundings and all published festival information to provide accurate event details.
• Take extraordinary initiative when answering attendee questions.
• Treat all attendees with equal respect and sincerity.
• Understand evacuation procedures and safe refuge locations before each show.
• Report to Box Office Management.

Requirements

• Sales and customer service-related work experience is preferred.
• Must be comfortable using a computer.
• Interact professionally with all levels of individuals in a courteous manner.
• Must be able to professionally interact with all levels of individuals in a courteous manner, and to de-escalate situations before they become unpleasant.
• Must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.
• Must maintain and carry a valid driver’s license at all times.
• Must be able to tolerate loud noise levels & busy environments.
• May work in drastic temperature climates.
• Willing to frequently travel to work events during holidays, evening and weekend hours, as required, to meet deadlines.
• Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.

Skills

• Customer service
• Box office sales
• Ticketing systems
• POS systems
• Cash handling
• Credit card transactions
• Communication
• Problem-solving
• De-escalation

Location

• Los Angeles

Work Type

• Full-time
• Event-based

Experience Level

• Entry-level

Salary/Compensations

• $12.00 - $19.61 USD Hourly

About the Company

• Insomniac produces innovative, immersive music festivals and events worldwide, utilizing state-of-the-art technology and creative elements to captivate audiences.
• The company prioritizes the Headliner experience and produces 10,000 concerts, club nights, and festivals annually for seven million attendees globally.
• Founded in 1993 and based in Los Angeles, Insomniac's events have reached 13 countries across five continents, with its flagship event, Electric Daisy Carnival Las Vegas, being the world's largest dance music festival.

Equal Opportunity

• Insomniac is committed to building diverse teams that reflect and support its fans and artists, fostering environments where everyone can be themselves and thrive.
• The company promotes equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex, gender, gender identity, gender expression, sexual orientation, intersectionality, or any other protected basis.
• Qualified applicants with criminal histories will be considered in accordance with applicable fair chance ordinances and laws.
• Insomniac provides equal employment opportunities to qualified individuals with disabilities and offers reasonable accommodations for known physical or mental limitations, including those related to pregnancy, through an interactive process.
• Reasonable religious accommodations are also provided on a case-by-case basis.