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About the Role

The Box Office Attendant will provide a high level of customer service related to ticketing at the box office or ticket resolution areas, supporting Insomniac's mission to produce innovative music festivals and events.

Responsibilities

• Actively participate in training for the Front Gate box office system to assist patrons with ticket orders.
• Quickly and efficiently identify customer will call orders by verifying pertinent information to distribute tickets properly.
• Resolve ticket scanning issues at the gate in a timely and courteous manner.
• Accurately administer cash and credit card transactions using the Front Gate POS system.
• Contact supervisor for unanswered questions.
• Maintain a professional, upbeat attitude and smile at all times in a fast-paced environment.
• Keep the work area clean and organized.
• Understand event information and provide accurate details to attendees.
• Take extraordinary initiative when answering attendee questions.
• Treat all attendees with equal respect and sincerity.
• Understand evacuation procedures and safe refuge locations before each show.
• Report to Box Office Management.

Requirements

• Sales and customer service-related work experience is preferred.
• Must be comfortable using a computer.
• Interact professionally with all levels of individuals in a courteous manner.
• Must be able to professionally interact with all levels of individuals in a courteous manner, and to de-escalate situations before they become unpleasant.
• Must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.
• Must maintain and carry a valid driver’s license at all times.
• Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.

Skills

• Customer service
• Box office sales
• Front Gate box office system
• Front Gate POS system
• Computer proficiency
• De-escalation

Location

• Denver
• San Francisco
• Scottsdale
• Seattle

Work Type

• Full-time
• Travel required
• Holiday work
• Evening hours
• Weekend hours

Experience Level

• Preferred sales and customer service experience

Salary/Compensations

• $16.50-$19.00

About the Company

• Insomniac produces innovative, immersive music festivals and events worldwide.
• Events feature state-of-the-art lighting, pyrotechnics, sound design, large-scale art installations, theatrical performers, and next-generation special effects.
• Company's top priority is the quality of the Headliner experience.
• Insomniac produces 10,000 concerts, club nights, and festivals annually for seven million attendees globally.
• Events have taken place in 13 countries across five continents.
• Electric Daisy Carnival Las Vegas is the world’s largest dance music festival, attracting over 525,000 fans.
• Founded by Pasquale Rotella in 1993 and based in Los Angeles.

Equal Opportunity

• Insomniac aspires to build teams that reflect and support the fans and artists served.
• Promotes environments where everyone can be themselves, contribute fully, and thrive.
• Encourages professional and personal development, new experiences, and learning from colleagues.
• Supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
• Considers qualified applicants with criminal histories in accordance with the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act.
• Provides equal employment opportunities to qualified individuals with a disability.
• Makes reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability.
• Participates in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations.
• Invites applicants to identify reasonable accommodations to perform essential functions.
• Requires applicants needing accommodation to contact Human Resources to request participation in the interactive process.
• Provides reasonable religious accommodations on a case-by-case basis.