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About the Role

The Enterprise Applications Support Technician supports the day-to-day use, adoption, and continuous improvement of DMD’s enterprise applications, primarily focusing on Microsoft Dynamics and related business systems. This role acts as a first point of contact for end-user support, helping to reduce operational dependency on the Director of Enterprise Applications by managing user inquiries, onboarding, testing, documentation, and support coordination.

Responsibilities

Serve as the day-to-day support contact for enterprise application users, answering questions, troubleshooting common issues, and routing complex items.
Support operations teams by providing technical escalation, issue triage, user guidance, and follow-through on application-related requests.
Become a trusted knowledge source for Dynamics applications, business workflows, system changes, known issues, and user-facing process guidance.
Test new Dynamics applications, features, enhancements, and bug fixes before release.
Support user adoption by preparing release notes, job aids, quick-reference guides, onboarding materials, and documentation.
Onboard new users and teams to Dynamics by explaining workflows, access, expectations, and support resources.
Track support issues, enhancement requests, testing feedback, and adoption blockers for prioritization.
Coordinate with the Director of Enterprise Applications and technical resources for deeper troubleshooting, configuration changes, or development work.
Assist with basic data review, user access validation, and process checks to maintain reliable application operations.
Process asset releases by verifying client authorization, confirming eligibility, updating status records, and coordinating with Operations for final approval.

Requirements

Experience supporting business applications, help desk operations, enterprise systems, or technical support functions is preferred.
Familiarity with Microsoft Dynamics, Power Platform, Azure DevOps, or similar enterprise application platforms is a plus.
Strong customer-service mindset with the ability to support users patiently, clearly, and professionally.
Ability to learn business workflows quickly and explain system changes in practical, user-friendly language.
Strong organizational skills with the ability to track issues, document follow-ups, and manage competing support requests.
Clear written and verbal communication skills, including the ability to create simple documentation, job aids, and release notes.
High attention to detail, especially when testing new features, validating user feedback, and confirming issue resolution.
Proficiency with Microsoft 365, including Outlook, Teams, Word, Excel, and PowerPoint.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

Skills

Microsoft Dynamics
Power Platform
Azure DevOps
Microsoft 365
Outlook
Teams
Word
Excel
PowerPoint
Technical Support
Help Desk Operations
Enterprise Systems Support
Customer Service
Organizational Skills
Written Communication
Verbal Communication
Documentation Creation
Issue Tracking
User Onboarding

Location

Austin, TX

Work Type

Full-time
On-Site

Experience Level

Preferred experience supporting business applications, help desk operations, enterprise systems, or technical support functions.

Salary/Compensations

$65,000

About the Company

DMD Systems Recovery is on a mission to protect the planet by securely erasing data and giving technology a second life through reuse, refurbishment, and responsible recycling.
As a certified B Corp, the company believes business should make a difference.
Every processed device helps reduce waste, shrink landfills, and fuel the next generation of technology.
The company values sustainability, real-world impact, and smart tech solutions.
Headquarters are in Tempe, Arizona, with additional processing facilities in Austin, Texas and Palo Alto, California.

Equal Opportunity

Reasonable accommodations will be made, enabling individuals with disabilities to perform essential functions.