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About the Role

The Artisan provides repair and engraving services to a variety of Shinola products, including handling and shipping serviced items, customer care, and data capture. This role acts as an intermediary between stores and corporate partners to ensure repair and engraving best practices enhance the retail guest experience.

Responsibilities

• Completes watch repairs for assigned market efficiently and timely.
• Produces high-quality service including shipping and handling, customer care, and data capture.
• Resolves customer service issues regarding engravings or watch repairs.
• Corresponds with customers, Shinola customer service, retail management, and carrier services.
• Completes customer engraving orders for assigned market and ad-hoc as needed.
• Manages operational tasks, including ordering supplies and submitting weekly reporting.
• Communicates via email.
• Supports the guest experience during peak store traffic times as a watch and jewelry subject matter expert.
• Abides by Time & Attendance policies and all other policies and procedures.
• Performs other duties as assigned.

Requirements

• Willing and able to work a retail store schedule, including nights, weekends, and holidays.
• Strong customer service skills.
• Dexterity and attention to detail.
• Excellent written and verbal communications skills.
• Well organized and detail oriented.
• Self-starter; able to work independently.
• Flexible and adaptable to a high-change environment.
• Curious and optimistic.

Skills

• Watch repair
• Engraving
• Customer service
• Data capture
• Salesforce
• Communication
• Subject matter expert (watch and jewelry)

Location

• Detroit

Work Type

• Retail
• Full-time
• Part-time

Experience Level

• Negotiable based on previous experience & qualifications

Salary/Compensations

• $21.00 - $23.00 per hour

Benefits

• Potential monthly bonus based on store financial performance
• Employee hiring referral bonus
• Paid Corporate Holidays (for FT status team members)
• Paid Vacation days (accrued, for FT status team members)
• Paid Volunteer days (for FT status team members)
• Medical, dental & vision (for PT Reg and FT status team members)
• 401k with company match
• Employee assistance program
• Pet Insurance
• Merchandise discounts
• Complimentary employee watch

About the Company

• Shinola is a Detroit-based luxury design brand founded in 2011, committed to crafting beautiful, enduring, handcrafted goods.
• The company focuses on thoughtful craftsmanship, timeless design, and spirited stories.
• Shinola operates the first at-scale watch factory in the US in 50 years, creating high-quality manufacturing jobs.
• Artisans handcraft premium leather goods, jewelry, and more.
• Retail locations showcase commitment to quality, manufacturing, and design.

Equal Opportunity

• Shinola is an Equal Opportunity Employer (EOE).
• Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
• Pursuant to the San Francisco Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered for employment.
• Assistance or accommodation during the application process due to a disability is available upon request and will not penalize the applicant.