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About the Role
The Bilingual Collection and Recovery Agent is responsible for collecting delinquent accounts and coordinating asset seizures. This role involves managing customer inquiries, ensuring high-quality service, and maintaining accurate contract data.
Responsibilities
- Review accounts regularly to minimize delinquency and repossession.
- Conduct prompt, courteous, and persuasive telephone collection calls.
- Negotiate mutually acceptable remedies for delinquent accounts.
- Educate customers on payment arrangements and credit bureau benefits.
- Escalate problematic accounts to management.
- Verify and update customer information in the collection system.
- Accurately document all telephone calls in the collection system.
- Perform skip tracing when unable to contact customers.
- Assist in identifying and recommending payment arrangements and documentation.
- Prepare and recommend payment amendments and coordinate reporting.
- Issue appropriate notices.
- Assist with the preparation of payables associated with seizure activity.
Requirements
- Proven experience as a collection agent.
- Bilingualism in French and English, spoken and written.
- Knowledge of relevant legal requirements.
- Excellent communication and interpersonal skills.
- Ability to negotiate and persuade.
- Ability to be polite and compassionate without losing confidence.
- Professional knowledge of MS Office and databases.
- Diplomatic, negotiation, and conflict resolution skills.
- Exceptional attention to detail and accuracy.
- Strong work ethic and positive team attitude.
- Ability to work well independently and within a team.
- Thorough, rigorous, organized, and discerning.
- Experience in customer service.
- Comfortable with computer software.
- Collaborative spirit and enjoyment of teamwork.
Skills
- Communication skills
- Organizational skills
- Problem-solving skills
- Attention to detail
- Negotiation skills
- Conflict resolution skills
Location
- In office
Work Type
- Permanent
- Full-time
- Hybrid
Experience Level
- Proven experience as a collection agent
Benefits
- Superior benefits including extended healthcare
- RRSP program with company match
About the Company
- iFinance Canada is a leading Canadian consumer finance company that offers flexible financial solutions tailored to the unique needs of our clientele.
- Our mission is to empower individuals with accessible financing options, supported by a dedicated team of knowledgeable professionals.
- We foster an environment of growth, support, and a customer-focused approach.