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About the Role

The AP is seeking a Key Account Manager to join the team. This role is central to retaining and deepening AP’s relationships with its most important U.S. media customers. The Key Account Manager will serve as the primary point of contact for a defined portfolio of accounts, driving customer satisfaction, engagement, and account growth. Success is measured by retention, expansion within existing accounts, and the quality of ongoing customer relationships. The ideal candidate understands the media landscape deeply, brings a consultative approach to account management, and thrives on in-person engagement. They will act as a bridge between customers and AP’s editorial, product, platform, legal, and finance teams.

Responsibilities

Own a defined portfolio of accounts spanning television networks and stations, newspapers, digital publishers, and educational institutions.
Proactively engage customers to retain accounts, drive satisfaction, and identify expansion opportunities within the existing portfolio.
Maintain deep fluency in AP’s services and offerings; educate and advise customers on the full range of ways AP can support their needs.
Maintain regular, substantive in-person engagement with customers; serve as their trusted day-to-day contact for questions on services, delivery, and billing.
Track account activity, opportunities, and customer health in Salesforce; provide regular reporting to the team.
Collaborate cross-functionally with editorial, product, platform, legal, and finance teams to resolve issues and deliver value to customers.
Support the broader team through account and database coordination, client presentation preparation, and operational follow-through.

Requirements

Minimum 3+ years of experience in B2B content licensing, news services, or media account management; familiarity with intellectual property products a plus.
Strong account planning skills with both analytical and consultative approaches; proven ability to manage a complex portfolio.
Self-starter with high ethical standards, disciplined follow-through, and strong organizational and time management skills.
Excellent interpersonal and communication skills (verbal and written); executive presence with the ability to engage senior client stakeholders.
Active listener with strong problem-solving instincts and the ability to develop creative, needs-based solutions.
Proficiency in Salesforce or comparable CRM.
Authorization to work in the U.S. required.
Ability to work in the NYC office a minimum of three (3) days per week.
Ability to travel for regular in-person client engagement.

Skills

B2B content licensing
News services
Media account management
Intellectual property products
Account planning
Analytical approaches
Consultative approaches
Salesforce or comparable CRM
Interpersonal skills
Communication skills (verbal and written)
Problem-solving
Time management
Organizational skills

Location

Work Type

Hybrid
Onsite
Travel

Experience Level

3+ years

Education Level

Bachelor's Degree or equivalent work experience

Salary/Compensations

$85,000 - $90,000

Benefits

Competitive medical, dental and vision coverage
Retirement benefits
Company paid life insurance
Paid vacation and sick days
Paid parental leave for any new parent
Mental well-being resources

About the Company

The Associated Press is an independent global news organization dedicated to factual reporting.
Founded in 1846, AP today remains the most trusted source of fast, accurate, unbiased news in all formats and the essential provider of the technology and services vital to the news business.
More than half the world's population sees AP journalism every day.

Equal Opportunity

AP seeks to build an inclusive organization grounded in respect for differences. We support all aspects of diversity and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, gender identity, disability, status as a veteran, or other characteristic protected by law.