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About the Role

As a Telephone Sales Representative (TSR), you will be responsible for making outbound fundraising calls to potential donors, engaging in conversations, and soliciting pledges for client projects. This is a work-from-home position that requires a quiet, distraction-free workspace.

Responsibilities

• Make outbound fundraising calls to solicit pledges for client projects.
• Follow provided and client-approved messaging on every call.
• Utilize fundraising call structure, appropriate political reasons, and transition phrases as required.
• Use responsive listening to provide appropriate situational responses.
• Meet and maintain project goals and efficiency metrics.
• Achieve an occupancy ratio of 85%.
• Maintain 95% on-time adherence for shift starts and returns from breaks/lunch.
• Maintain 95% shift adherence/absenteeism.
• Demonstrate exceptional customer service and react quickly to the person being called.
• Accept coaching and counseling with a positive attitude.
• Maintain a professional appearance and behavior.
• Stay focused on the current project and prepare for each call.
• Perform other duties as assigned.

Requirements

• Must be at least 18 years of age.
• Must work full-time day shift Monday - Friday.
• Additional shifts may be required during peak busy season.
• Must work in the continental United States.
• Must own a computer (meeting system requirements), USB headset, web camera, and wired internet connection (no Wi-Fi).
• Must have a quiet, uninterrupted, undistracted workspace.
• Must pass a background check.
• Identity, Voice, and Appearance Integrity: Use of identity masking or anonymization technology is strictly prohibited.
• Employees are prohibited from using any tools that alter, disguise, or modify their voice or appearance.
• All employees must present themselves authentically during training, video meetings, and phone calls.
• The use of prohibited masking or modification tools may result in immediate disciplinary action, up to and including termination.

Skills

• Clear and effective verbal communication.
• Active listening.
• Pleasant and engaging voice with good pronunciation and diction.
• Basic computer skills for data entry.
• Typing quickly.
• Navigating software or database systems.
• Multitasking.
• Emotional resilience.

Location

• Remote work from home - Austin TX - Austin, TX 78745
• Work in the continental United States

Work Type

• Full Time
• Work from home

Experience Level

• Minimum of 1 year of outbound sales, outbound fundraising, or outbound collections experience.

Education Level

• A high school diploma and/or some college education is a plus.

Salary/Compensations

• Paid Training (weeks 1-3 ) at $11 per hour (or state minimum wage, whichever is higher)
• Base wage is $16 per hour after completing 3 weeks of training
• Bonus potential of earning up to $20 per hour
• $250 retention bonus after 4 weeks
• $500 retention bonus after 7 weeks

Benefits

• Paid time off
• Retirement with matching
• Health with Health Savings Account
• Dental
• Vision
• Life insurance
• Disability insurance
• Referral bonus program

About the Company

• FLS is a performance-driven environment with daily goals for each project.
• Core Values: Excellence, Freedom, Respect, Teamwork, Transparency, Accountability.
• FLS Connect participates in the Work Opportunity Tax Credit (WOTC) program.

Equal Opportunity

• FLS Connect is an equal opportunity employer and is committed to building a diverse workforce.
• Providing additional information for WOTC is completely voluntary and will not affect employment.