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About the Role

The Senior Manager, Litigation Docketing is responsible for the strategic and operational leadership of the firm's US litigation docketing function. This individual will oversee a centralized team, establish operational and quality standards, optimize processes and technology, and ensure the delivery of accurate, consistent, and efficient docketing services across jurisdictions and offices.

Responsibilities

• Lead the day-to-day operations of the firm’s US litigation docketing function, ensuring consistent, accurate, and timely service delivery across jurisdictions.
• Establish and continuously enhance docketing procedures, workflows, training resources, and best practices to support scalable operations.
• Monitor court rule and procedural changes and ensure department processes, protocols, and systems remain current.
• Assess staffing, workflows, service levels, and operational needs, recommending improvements that strengthen efficiency, consistency, and business continuity.
• Partner with legal support leadership to align docketing operations with the firm’s broader litigation support strategy.
• Lead, mentor, and develop a team of docketing professionals, fostering a collaborative, accountable, and service-oriented culture.
• Establish performance expectations, provide coaching and feedback, and support professional development and career growth.
• Oversee workload management, scheduling, coverage, and cross-training to ensure business continuity and consistent service levels.
• Support recruitment, onboarding, succession planning, and workforce planning for the docketing function.
• Establish and maintain quality control procedures, service standards, and governance practices to support the accuracy and integrity of docketing data.
• Serve as an escalation point for complex deadline calculations, procedural issues, court notices, and docketing inquiries.
• Investigate docketing discrepancies, identify root causes, and implement corrective actions to mitigate operational and legal risk.
• Promote consistency and standardization across offices, jurisdictions, and docketing practices.
• Oversee administration and optimization of the firm’s litigation docketing and calendaring platforms.
• Partner with IT, vendors, lawyers, and business services stakeholders on system upgrades, enhancements, testing, rule updates, and reporting capabilities.
• Monitor system performance and data integrity, identifying opportunities to improve efficiency, accuracy, and user adoption.
• Support change management through training, communication, and ongoing system improvements.
• Serve as a trusted resource to lawyers and legal professionals on court rules, filing requirements, litigation calendaring procedures, and complex docketing inquiries.
• Collaborate with lawyers, legal support teams, and business services leadership to align docketing operations with litigation practice needs and firm objectives.
• Build strong stakeholder relationships that promote consistency, service excellence, and confidence in the docketing function.

Requirements

• Bachelor's degree with 5-7 years of litigation docketing, calendaring, or case management experience in a law firm or similar legal environment and experience leading docketing, legal operations, or related professional staff.
• In lieu of a bachelor's degree, 10 years of relevant experience in litigation docketing, legal operations, or a related legal environment and 3+ years of experience leading docketing, legal operations, or related professional staff.
• Experience supporting litigation practices across multiple jurisdictions and offices; centralized docketing experience preferred.
• Knowledge of federal, state, appellate, and administrative court rules, procedures, and filing requirements.
• Advanced ability to interpret court rules and perform complex deadline calculations.
• Demonstrated leadership skills with the ability to develop teams, manage priorities, and drive operational excellence.
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
• Excellent written and verbal communication skills, with the ability to effectively partner with lawyers, legal support professionals, and business services leaders.
• Ability to exercise sound judgment, discretion, and confidentiality when handling sensitive client and firm information.

Skills

• Litigation docketing
• Calendaring
• Case management
• Legal operations
• Staff leadership
• Court rule interpretation
• Deadline calculation
• Process optimization
• Technology administration
• Change management
• Stakeholder relationship building
• Microsoft Office proficiency
• Legal technology platforms

Location

• Any US office

Work Type

• Hybrid
• Occasional in-office attendance
• Work outside regular business hours as business needs require

Experience Level

• Senior Manager
• 5-7 years of litigation docketing, calendaring, or case management experience
• 3+ years of experience leading docketing, legal operations, or related professional staff

Education Level

• Bachelor's degree
• Relevant experience in lieu of degree

Salary/Compensations

• $150,000 - $175,000

Benefits

• Access to three medical insurance plans
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Pre-tax benefits such as health savings and flexible spending accounts
• 401(k) savings plan
• Profit-sharing plans if eligible
• Fertility benefits
• Commuter benefits
• Student loan assistance refinancing options
• Competitive paid time off plan (minimum of 20 days)
• Generous paid maternity leave (minimum of 14 weeks)
• Paid paternity leave (minimum of 14 weeks)
• Child care support through a back-up care program
• 11 Firm holidays

About the Company

• Norton Rose Fulbright is a highly regarded global law firm with over 3,000 lawyers and 3,000 business services professionals across 50 offices worldwide.
• The firm provides a full range of legal services to leading corporations and financial institutions operating in key markets and sectors.
• Norton Rose Fulbright consistently receives recognition from Great Place to Work and Top Workplaces.
• Teams collaborate across regions, value new ideas, and deliver meaningful client solutions.
• The firm embraces ambition, development, and shared success.

Equal Opportunity

• Norton Rose Fulbright will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.
• Norton Rose Fulbright will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance.
• Norton Rose Fulbright US LLP is an Equal Opportunity Employer and complies with all applicable federal laws and their implementing regulations.
• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
• Norton Rose Fulbright is committed to providing reasonable accommodation as an Equal Opportunity Employer to applicants with disabilities.
• This business uses E-Verify in its hiring practices to achieve a lawful workforce.
• Norton Rose Fulbright US LLP will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.