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About the Role

We are seeking a Client Operations hire to manage customer support, client operations, and product operations. This high-leverage role involves addressing complex customer inquiries, executing strategic tasks for clients, and acting as a liaison between Engineering, Product, Go-To-Market teams, and customers. This position will lay the groundwork for future specialized teams and requires a fast-paced, quality-driven individual eager to build the company's operational infrastructure.

Responsibilities

Answer how-to questions and resolve customer issues quickly and completely, owning them through to resolution.
Coordinate with EPD on bugs, including reproduction, triage, escalation, and customer communication upon fix deployment.
Develop documentation, playbooks, and product feedback from recurring questions to prevent repeated issue resolution.
Manage strategic and complex customer-executed work, ensuring consistent high standards.
Establish repeatable processes and quality controls for customer-facing operational tasks as volume increases.
Support customers throughout their lifecycle, from onboarding to renewal and expansion, in collaboration with Launch Operations and FDAEs.
Act as the communication channel between EPD, GTM, and customers for internal projects.
Assist in shipping new features and migrating functionality, coordinating rollouts across teams and customers.
Collect customer feedback on new features and provide rapid, high-signal input to EPD.

Requirements

Exceptional written and verbal communication skills, capable of explaining products to customers and bugs to engineers.
Strong operational instincts and a proven ability to establish processes in nascent environments.
High degree of ownership and ability to manage multiple functions concurrently, with proactive prioritization and execution.
Sufficient technical aptitude to collaborate effectively with EPD, including issue reproduction, deep product understanding, and credible technical communication.
Relentless work ethic and an extremely high standard for quality.
Comfort and enthusiasm for operating in an ambiguous, early-stage environment and building necessary processes.

Skills

Customer Support
Client Operations
Product Operations
Process Building
Cross-functional Collaboration
Technical Aptitude
Problem Solving
Communication
CRM
Sales Engagement
Revenue Operations
Support Tooling
Zendesk
Intercom

Location

Remote

Work Type

Full-time

Experience Level

2+ years in investment banking, consulting, or other professional services
2+ years in operations or a customer-facing role at a high-growth B2B early-stage SaaS startup

About the Company

Monaco is developing an AI-native revenue platform designed to replace fragmented Go-To-Market stacks by integrating CRM, sequencing, call recording, enrichment, and pipeline management into a single, AI-era system.
Launched in February 2026, Monaco has rapidly grown to 65 employees and achieved significant early product-market fit, generating millions in ARR within months.
The company has secured $85M in Series B funding from investors including Founders Fund, Benchmark, and Human Capital.
The founding team has prior experience leading successful companies such as Brex, Apollo, and Clari.
Monaco offers a high-autonomy, fast-paced environment for individuals looking to revolutionize enterprise software.