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About the Role

Pilot is a modern connectivity company delivering fiber-optic internet and network services to businesses. We are a passionate team enabling extraordinary work with adaptive, agile, and customer-centric connectivity solutions.

Responsibilities

• Lead the successful execution and completion of all projects involving the fiber network.
• Manage teams responsible for daytime, evening, and 24/7 field operations, ensuring customer-centric service delivery.
• Serve as a primary escalation point for field outages and critical service issues.
• Improve operational excellence of construction teams through training, development, technology, and process improvement.
• Manage and foster strong relationships with all vendors to minimize dependencies and maximize economies of scale.
• Set, measure, and improve data collection and reporting across construction activities.
• Use data to drive decisions and improve construction team operational excellence.
• Surface data cross-functionally to uncover broader areas of improvement.
• Coordinate with the team responsible for back office construction operations.
• Collaborate with the facilities team to ensure warehouse support aligns with company goals.
• Continually improve processes, workflows, and service quality.
• Collaborate with leadership on the future of Pilot’s networks to provide capacity for projected growth and new products/services.
• Ensure the construction team’s commitment to maintaining accurate and thorough documentation.
• Set and improve Pilot’s quality, safety, and workmanship standards through documented policies, procedures, and KPIs.

Requirements

• 5+ years in the construction industry
• 3+ years of people management experience
• Strong project management skills with the ability to oversee multiple, complex projects simultaneously.
• High technical acumen, and ability to grasp technical concepts quickly
• Outstanding communication skills - written and verbal - with the ability to tailor messaging strategy for different internal audiences and an ability to turn complex technological concepts into clear, multichannel communications
• Ability to prioritize, problem-solve, multitask, and work independently in a dynamic, rapidly changing workplace
• Experience in construction
• Proficiency in resource allocation, team management, and process improvement.
• Proven track record of retaining and developing talent.

Skills

• Project management
• People management
• Technical acumen
• Communication
• Problem-solving
• Multitasking
• Resource allocation
• Process improvement
• Talent retention
• Talent development

Location

• New York City

Work Type

• Full-time

Experience Level

• 5+ years in the construction industry
• 3+ years of people management experience

Salary/Compensations

• $120,000 - $150,000

Benefits

• Company-sponsored Medical, Dental, Vision Coverage
• Company-sponsored 401(k)
• Commuter & Wellness Reimbursement
• Competitive PTO

About the Company

• Pilot is a modern connectivity company based in New York City.
• We deliver fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 proactive support.
• We're a passionate, close-knit team that believes businesses have more important things to worry about than their internet connection.
• Our top priority is enabling extraordinary work across all industries with connectivity solutions that are adaptive, agile, and designed with the customer in mind.

Equal Opportunity

• At Pilot, we believe differences make us stronger, and that our diversity is something to celebrate.
• Pilot hires without regard to race, color, religion or belief, national, social or ethnic origin, sex (and pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.