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About the Role

Lightspeed is seeking a Senior Director, Agentic Engineering to build and lead the platform, capabilities, and operating model that enable Product & Technology teams to work effectively with AI agents across the full product development lifecycle. This foundational leadership role reports to the SVP, Engineering and has company-wide impact, focusing on turning agentic technology into secure, reliable, and reusable capabilities to improve product quality, engineering velocity, developer experience, and business outcomes.

Responsibilities

Define the multi-year vision, strategy, and roadmap for agentic engineering, translating business and product priorities into a platform investment plan.
Build and lead teams responsible for shared agentic platform capabilities, including reusable agents, workflow orchestration, context and knowledge access, tool integrations, evaluation, observability, and governance.
Create an extensible platform and paved-road experience for Product, Design, Engineering, Quality, and Operations teams to adopt agentic workflows.
Partner with Retail, Hospitality, Payments, and platform leaders on high-value product development use cases, launch them with early teams, and scale proven patterns.
Establish a rigorous evaluation system for agent performance, output quality, reliability, security, cost, and human oversight for production workflows.
Embed responsible AI, access controls, data protection, auditability, and risk management into the platform by design, working closely with Security, Privacy, Legal, Data, and Architecture leaders.
Define the operating model for agentic development, including standards, reusable patterns, ownership boundaries, enablement, support, and learning mechanisms.
Drive adoption and change across a global organization by helping leaders redesign workflows, build team capability, and achieve measurable operating-model change.
Own outcome metrics for the platform, including adoption, active usage, developer and product experience, cycle-time improvement, quality, reliability, cost efficiency, and business impact.
Hire, coach, and develop a strong leadership and technical bench, building an inclusive, high-performing organization with high standards for execution and learning.

Requirements

Senior engineering leader with platform depth, AI fluency, product judgment, and enterprise change leadership experience.
Experience leading leaders and senior technical talent in a software engineering organization, with a record of building high-performing teams.
Experience defining and scaling internal platforms, developer platforms, shared engineering capabilities, or infrastructure products in a complex, multi-product environment.
Experience building or deploying AI-enabled and agentic systems, including model and tool orchestration, retrieval and context systems, evaluation frameworks, automation, observability, and human-in-the-loop controls.
Experience partnering effectively with senior stakeholders across Product, Engineering, Design, Data, Security, Privacy, Legal, and business functions.
Experience leading organizational change across distributed teams, including workflow redesign, enablement, communication, and adoption at scale.
Experience establishing high standards for architecture, engineering quality, operational resilience, responsible AI, security, and cost management.
Ability to communicate complex technical and strategic concepts clearly to executives, technical leaders, and cross-functional teams.
15+ years of experience.
Bachelor’s degree in CS or related field.

Skills

AI agents
Platform engineering
Developer platforms
Infrastructure products
AI-enabled systems
Agentic systems
Model orchestration
Tool orchestration
Retrieval systems
Context systems
Evaluation frameworks
Automation
Observability
Human-in-the-loop controls
Responsible AI
Security
Privacy
Legal
Data management
Architecture
Engineering quality
Operational resilience
Cost management
Change leadership

Location

United States

Work Type

Flexible work environment
Remote work policies

Experience Level

Senior
15+ years of experience

Education Level

Bachelor’s degree in CS or related field

Salary/Compensations

$300,000 to $360,000 USD

Benefits

Flexible paid time off
Equity options
401k contributions
Training opportunities
Health and wellness credit
Time off to volunteer
Interest groups
Employee led networks
Social committees
Sponsored sports teams
Computer purchase program
Enhanced parental leave
Medical insurance
Dental insurance
Life insurance
Disability insurance
Paid parental leave top-up

About the Company

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that.
Founded in 2005, in Montreal’s gay village, our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.
Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD).
With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Equal Opportunity

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace.
Lightspeed welcomes and encourages applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process.