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About the Role

Our company is in search of a friendly and professional Lead Concierge to manage all client services. We’re searching for an experienced individual who can provide high-quality service to all our clients and understands the worth of exceptional customer service.

Responsibilities

• Make reservations at local establishments such as restaurants, businesses, hotels, and other entertainment venues upon client request.
• Manage concierge staff.
• Handle client and resident inquiries professionally.
• Assist with the organization of on-site events.
• Greet clients upon entry and guide them to designated areas.
• Process queries and manage customer expectations politely and friendly.
• Track frequent clients and create tailored experiences based on their needs.
• Answer telephones and monitor the lobby.
• Provide information on surrounding area stores and services.
• Maintain control of all keys, including logging them in and out.
• Announce visitors to clients and tenants, and keep visitors at the front desk until permission is received.
• Maintain a clean and pleasant environment.
• Log in and secure all packages, deliveries, and other items in the designated area.

Requirements

• Minimum of 4+ years of client-facing experience.
• Basic computer literacy and talent for technology.
• Advanced written and verbal communication skills.
• Excellent knowledge of local attractions and establishments.
• Polite, friendly, and self-assured attitude.
• Skills in multitasking and good time management.

Skills

• Client services
• Customer service
• Networking
• Written communication
• Verbal communication
• Knowledge of local businesses
• Knowledge of travel selections
• Knowledge of entertainment scenes
• Multitasking
• Time management

Location

• SoHo Manhattan, NY

Work Type

• Full-time

Experience Level

• 4+ years client-facing experience

Salary/Compensations

• $21.00/hour

Benefits

• Medical benefits for full-time employees
• Dental benefits for full-time employees
• Vision benefits for full-time employees
• Other ancillary benefits for full-time employees
• 401K participation for all employees
• Employer match for 401K

About the Company

• Planned Companies is an equal opportunity employer.

Equal Opportunity

• Planned Companies does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.