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About the Role
KLA is seeking individuals with military experience to apply their skills in the semiconductor industry, contributing to the development of technology for various applications. This role involves customer service, troubleshooting, and repairing complex equipment at customer sites, ensuring customer satisfaction and operational quality.
Responsibilities
- Provide customer service support for advanced KLA products and act as the primary contact for service-related issues.
- Maintain excellent working relationships with customers and internal teams.
- Evaluate, analyze, diagnose, and troubleshoot technical equipment problems at customer sites.
- Assist customers with all system issues and ensure equipment enhances customer production.
- Maintain and execute Preventive Maintenance schedules on KLA tools at customer sites.
- Repair and update equipment at customer sites, addressing system-level problems.
- Identify and report unsafe conditions, potentially recommending fab shutdowns.
- Prepare Field Service Reports and document recurring problems using the CRM database.
- Cross-train and assist other field service engineers.
- Assist Tech Support with onsite system escalations.
- Provide first-level Applications support.
- Guide Installation Engineers on equipment installations and dismantling.
- Provide guidance to less senior CSEs.
- Manage individual inventory accounts.
- Assist in preparing customer quotes for labor, travel, and parts.
- Conduct customer orientation and technical training on equipment maintenance and user applications.
- Contribute to knowledge capture, reuse, collaboration, and improvement.
- Complete ongoing technical training to gain thorough knowledge of company products, diagnostic techniques, and service aids.
- Cross-train on multiple products.
- Attain and maintain at least Certification Level 3 or PM training.
- Attain and maintain basic proficiency in systems level repair of a product within a family.
Requirements
- Bachelor's Level Degree and related work experience of 2 years.
- Understanding of and ability to troubleshoot problems in software and electronics, mechanical, electro-mechanical and electro-optical systems.
- Understanding of computer theory, various operating systems and applicable operating system software knowledge, and networking in a Windows, Unix or Novell environment.
- Good interpersonal/communication skills in understanding customer needs.
- Ability to work under pressure and stringent timelines.
Skills
- Troubleshooting software and electronics
- Troubleshooting mechanical systems
- Troubleshooting electro-mechanical systems
- Troubleshooting electro-optical systems
- Computer theory
- Operating systems knowledge
- Networking in Windows, Unix or Novell environments
- Interpersonal skills
- Communication skills
- Working under pressure
- Working with stringent timelines
Location
- USA-NY-Malta-KLA
Work Type
- Field Service
- Customer Site
Experience Level
- 2 years related work experience
Education Level
- Bachelor's Level Degree
Salary/Compensations
- $0.00 - $0.00
Benefits
- Medical
- Dental
- Vision
- Life
- Voluntary benefits
- 401(K) including company matching
- Employee stock purchase program (ESPP)
- Student debt assistance
- Tuition reimbursement program
- Development and career growth opportunities and programs
- Financial planning benefits
- Wellness benefits including an employee assistance program (EAP)
- Paid time off
- Paid company holidays
- Family care and bonding leave
About the Company
- KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem.
- Virtually every electronic device is produced using KLA's technologies.
- KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.
- KLA focuses on innovation and invests 15% of sales back into R&D.
- Expert teams of physicists, engineers, data scientists and problem-solvers work with world-leading technology providers.
- Life at KLA is exciting and teams thrive on tackling hard problems.
Equal Opportunity
- KLA is proud to be an Equal Opportunity Employer.
- Qualified individuals with disabilities will be provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
- Contact talent.acquisition@kla.com or +1-408-352-2808 to request accommodation.
- Be aware of potentially fraudulent job postings or suspicious recruiting activity.
- KLA never asks for financial compensation for interviews, employment, or equipment.
- KLA does not work with recruiters or third parties who charge such fees.
- KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.
- If concerned about legitimacy, email talent.acquisition@kla.com to confirm.
- KLA handles your information confidentially.