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About the Role

As an IT Advisor, you will be an integral part of our communications team, helping lead, draft, and coordinate executive and key stakeholder communications during high-impact IT incidents. This position presents a unique opportunity to learn about the many stakeholders and offerings across National IT through day-to-day communications support while also helping drive and communicate long-term strategy.

Responsibilities

• Provide 24/7 executive and user communications support for major IT incidents including real-time drafting of updates and distribution of key messages in various mediums.
• Develop executive presentations for Systemwide governance groups and other CIS executive meetings.
• Help develop communication strategies to continually improve effectiveness, clarity, and impact of all communication types supported by the team.
• Provide consultation and guidance to stakeholders, peers, management and executive leadership to implement effective communication strategies.
• Translate complex subject matter into simple, well-understood messages.
• Write, proofread, update and approve communications to service partners and users by translating complex technical subject matter into simple, well-understood messages.
• Provide support for communications tool, including, but not limited to ongoing maintenance, coordinating business requirements for requested enhancements and testing, maintaining user access and coaching key stakeholders on communications skills.
• Ensure adherence to content and brand standards and actively partner with functional business communicators to promote consistent messaging and user experience.
• Prepare and deliver recommendations and presentations for management and executive leadership.
• Monitor and analyze media trends to continue effective internal communications.
• Shoot, edit and produce videos to enhance messaging/training.
• Perform ad hoc duties as assigned.

Requirements

• Ability to think, act, and write quickly during high-pressure situations
• Powerful oral and written storytelling/communication skills
• Strong technical aptitude and complementary strong technical writing skills
• Excellent editing skills
• Strong collaboration and facilitation skills
• Strong Microsoft Office 365 (e.g., PowerPoint, Word) skills
• Strong organizational skills and ability to handle multiple complex projects
• Proficiency in Adobe Creative Cloud applications
• Candidates should review the Bank’s Employee Code of Conduct to ensure compliance with conflict-of-interest rules and personal investment restrictions.
• The selected candidate will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
• Eligibility for this specific position requires U.S. Citizenship or three or more years of Permanent Resident (Green Card) status.

Skills

• Storytelling
• Executive communications
• Technical writing
• Editing
• Collaboration
• Facilitation
• Microsoft Office 365
• Adobe Creative Cloud

Location

• Richmond, VA
• Kansas City, MO
• Dallas, TX
• New York, NY

Work Type

• Full-time
• Regular

Experience Level

• 6 to 9 years of experience for the Senior level Advisor
• 10+ years of experience for Advanced Advisor

Education Level

• Bachelor’s degree in journalism, communications or a closely related field from an accredited college or university, or equivalent combination of directly related education and/or experience.

Salary/Compensations

• Senior Advisor: $121,000 to $166,000 annually
• Advanced Advisor: $139,000 to $191,000 annually

Benefits

• Tuition assistance
• Generous paid time off
• Top-notch health care benefits
• Child and family care leave
• Professional development opportunities
• 401(k) match
• Pension
• Great medical benefits
• Paid volunteer leave
• Onsite amenities

About the Company

• Federal Reserve Bank of Richmond
• The Federal Reserve—the nation's central bank—collaborates with leading tech professionals to strengthen and protect our economic, financial and payments systems.
• We invest in contemporary and emerging technology each year to support the Federal Reserve and our economy, and we’re building a dynamic team for our future.
• National IT’s mission is to deliver IT services and solutions that are responsive to business needs, adaptive to change and essential to the mission of the Federal Reserve Bank.
• Core Infrastructure Services (CIS) is an integral part of the Office of the Chief Operating Officer and National IT, supporting the stability and security of IT systems and operations.
• Our functions and product lines strive to be the forerunner in detecting operational shortfalls and providing processes and standards to keep Federal Reserve System systems running securely and reliably.

Equal Opportunity

• The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.