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About the Role

This role will design, develop, deploy, and operate the technology and analytics capabilities and roadmap for the tools and data needed to support GreenShield's strategy, operating model, structure, processes, and people. The focus is on establishing business solutions that drive operational efficiency and enhance the employee and leader experience through improved insights and knowledge sharing.

Responsibilities

• Lead operational delivery across payroll, case management, service intake/routing, knowledge management, controls, issue resolution, and service quality.
• Own and lead the ongoing Workday AMS operating model, including service governance, vendor coordination, release/enhancement prioritization, issue resolution, and sustainment planning.
• Identify, design, and implement process improvements, automation, digital solutions, and analytics-enabled ways of working.
• Provide leadership, prioritization, coaching, resource planning, stakeholder alignment, and delivery oversight for the People Operations & Solutions team.
• Develop & implement technology strategy.
• Oversee technology operations including solution design, implementation, ongoing maintenance, and support.
• Define OKRs & Operational KPIs.
• Manage data governance, modelling & management for P&C operations, organization design, and the overall GreenShield workforce.
• Design and quality assure reporting.
• Support proactive decision-making through analytics for P&C operations, organization design, and workforce planning.
• Manage ongoing processes & systems engagement & support for change management.

Requirements

• Strong leadership skills, self-driven and resourceful.
• Problem-solving experience with the ability to analyze processes and provide innovative solutions in a collaborative, agile way from process design to implementation.
• Experience solving complex business challenges through technology.
• Experience providing direction as a subject matter expert capable of conceptualizing, designing, delivering, and managing ongoing support for technology solutions.
• Proven experience in developing and implementing processes and solutions to support data, reporting and analyses.
• Proficiency in English is required.

Skills

• Strategic Thinking
• Detail-Oriented
• Technology solutioning: Requirements gathering, configuration or design, implementation, and strategic road mapping.
• Data: Governance, modelling, and familiarity with ETL processes.
• Reporting: Designing reports, dashboards, and overall compelling data visualizations.
• Analysis: Techniques such as root cause analysis, statistical modelling, and predictive modelling.
• Communications: Stakeholder engagement, collaboration, managing, presenting findings while crafting and delivering compelling stories.
• Management: Through both formal decision-making authority and through influence to drive change.

Location

• Canada

Work Type

• Full-time

Experience Level

• Director

Education Level

• Undergraduate degree in Human Resources, Business Administration, Technology, Data Science, or related field.
• Certifications or formal training in Project Management, Change Management, BI Tools (e.g., Tableau, PowerBI, etc.), Analytics, Data Management are assets but not required.

About the Company

• GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by its mission of Better Health for All.
• Offers insurance, administers benefits, and pays claims while also offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management.
• As a non-profit social enterprise without shareholders, it reinvests excess earnings to directly support underserved communities.
• Through GreenShield Cares, it positively impacted the health and well-being of over one million Canadians between 2020 and 2025, with a commitment to measurably impact an additional three million Canadians by 2030.
• Culture is where purpose meets passion and performance, with teams working as one to deliver meaningful, measurable impact.
• Believes a career should be meaningful, where everyone's voice is heard and valued.
• Challenges the status quo and is driven by people who have challenged theirs.
• Provides a place to be inspired, challenged, and rewarded, where growth means growth.
• Values inclusivity of diverse backgrounds, perspectives, and experiences to enhance company culture and positively impact community support.
• A career at GreenShield is about making a difference together.

Equal Opportunity

• GS supports diversity, equity and inclusion in our teams and communities, and values the unique contributions made by all.
• Encourages applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process.
• Information received relating to accommodation will be addressed confidentially.
• AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. It also leverages AI for interview transcription support.