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About the Role

Flair Airlines is seeking a Director, Dispatch to provide leadership and oversight of the Flight Dispatch function, ensuring safe, efficient, and compliant flight operations. This role involves strategic and operational leadership, focusing on performance, continuous improvement, and collaboration across the network.

Responsibilities

• Provide strategic and operational leadership to the Flight Dispatch department, ensuring safe, efficient, and compliant dispatch operations.
• Promote a strong safety culture by ensuring Flight Dispatch personnel adhere to established safety policies and processes.
• Oversee the development, publication, and maintenance of Flight Dispatch manuals and procedures.
• Provide leadership and performance oversight for the Dispatch team, including coaching and employee development.
• Monitor and forecast staffing requirements to ensure appropriate shift coverage.
• Oversee fuel efficiency initiatives through effective flight planning.
• Partner with the Chief Dispatcher, Technical to oversee the implementation and optimization of Flight Dispatch systems and technologies.
• Collaborate with the Chief Dispatcher, Training to ensure Dispatch training programs meet regulatory and operational standards.
• Lead departmental initiatives focused on improving safety, operational reliability, efficiency, and Cost per Available Seat Mile (CASM).
• Develop and implement processes to strengthen operational coordination and effectiveness across Flight Dispatch.
• Monitor changes to aviation regulations and industry standards and coordinate required changes.
• Establish and monitor departmental performance measures, identifying trends and opportunities for improvement.
• Manage relationships with Flight Dispatch technology and service providers.
• Represent the Company at industry conferences and vendor meetings.
• Collaborate with various operational teams to support effective decision-making and network performance.
• Perform other duties as assigned by the Vice President, Flight Operations.

Requirements

• Clear criminal record check and satisfactory references.
• Must be able to obtain and maintain a valid Restricted Area Identity Card (RAIC).
• Must be legally eligible to work in Canada without restriction.

Skills

• Strong leadership skills with the ability to guide, mentor, and support a team in a 24/7 operational environment.
• Excellent communication skills, with the ability to convey information clearly, accurately, and professionally.
• Strong interpersonal skills with the ability to build credibility and maintain effective working relationships.
• Demonstrated ability to analyze operational data, identify trends, and make informed decisions.
• Strong organizational skills with a high level of accuracy and attention to detail.
• Proven ability to remain composed, exercise sound judgment, and make effective decisions during high-pressure situations.
• Proficiency with general computer applications and software, including Microsoft Outlook, Word, and Excel.
• Strong problem-solving and critical-thinking abilities.
• Ability to interpret and apply regulatory requirements, operational policies, and technical information.

Location

• Toronto, ON (YYZ)

Work Type

• On-site

Experience Level

• 5-8 years of direct experience as a Flight Dispatcher
• 2-4 years of flight dispatch experience in a CARs 705 environment
• Previous leadership experience in a Dispatch or operational control environment
• Demonstrated experience leading teams in a 24/7 operational environment
• Proven experience working with regulatory requirements, company manuals, and operational control policies

Education Level

• Post-secondary degree or diploma in Aviation, Aviation Management, Business Administration, or a related field is preferred.
• Transport Canada Flight Dispatcher Certificate, in accordance with applicable Canadian Aviation Regulations (CARs).

Salary/Compensations

• A salary that reflects your experience and contributions.

Benefits

• Comprehensive medical and dental coverage
• Disability insurance
• Life insurance
• Employee & family assistance program
• Pension plan with employer-matched contributions
• Unlimited Travel Perks – Enjoy free and discounted flights for you and your travel companions.

About the Company

• Flair Airlines is committed to making air travel affordable for everyone and is Canada's most reliable airline, offering real value.
• The company is expanding its network, increasing flight frequencies, and introducing more services.

Equal Opportunity

• Flair is committed to building an inclusive, equal, and accessible workplace that welcomes diverse talent.
• Encourages candidates from all backgrounds to apply.
• If you need accommodation during the selection process, just let us know.