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About the Role

IEM is seeking a senior, consultative Business Analyst with strong Salesforce experience to lead business discovery and delivery for enterprise technology initiatives. You will partner with business leaders, operational teams, developers, and testers to define practical Salesforce-enabled solutions across Sales, Service, Field Service, legal/contract, and related business functions. You will translate business outcomes into a prioritized Agile backlog, connecting epics, user stories, tasks, acceptance criteria, testing, and release readiness across Salesforce, MuleSoft, and AI platforms.

Responsibilities

Lead stakeholder discovery and requirements acquisition, facilitating interviews, workshops, process walkthroughs, and playback sessions to uncover business goals, pain points, business rules, data needs, and success measures; translate findings into clear, testable requirements.
Lead stakeholders to decisions and recommended solutions by guiding cross-functional teams through options, tradeoffs, dependencies, and impacts; present practical recommendations that improve Salesforce-enabled processes, data quality, reporting, automation, and user experience.
Structure and manage Agile work by translating strategic objectives into epics, decomposing epics into features and user stories, and supporting the team in identifying implementation tasks; define acceptance criteria, business rules, dependencies, assumptions, and priorities.
Support testing and release readiness by partnering with QA, testers, and business users to define test scenarios, confirm acceptance criteria, coordinate UAT, track and triage issues, and obtain business sign-off for releases.
Document processes and workflows, creating and maintaining current and future-state process maps, standard operating procedures, flow diagrams, data requirements, and technical specifications.
Develop user enablement materials, including job aids, quick reference guides, FAQs, and release communications that support adoption of new or updated Salesforce-enabled processes and systems.
Manage and prioritize the backlog, maintaining traceability from business objectives through epics, user stories, testing, and release; partner with product owners to prioritize Salesforce, MuleSoft, and AI requirements based on business value, risk, dependencies, and delivery capacity.
Facilitate Agile delivery by actively leading or participating in backlog refinement, sprint planning, daily standups, sprint reviews/demos, and retrospectives to sustain alignment, remove ambiguity, and improve delivery outcomes.
Leverage AI tools for productivity by using approved generative AI tools to efficiently generate and improve user stories, test cases, documentation, and analysis while applying sound judgment and validation.
Collaborate cross-functionally, serving as the bridge between operational users, business leaders, developers, IT leadership, and external stakeholders—translating business needs into clear, executable plans and communicating decisions, risks, and next steps.
Continuously improve by identifying opportunities to enhance Salesforce processes, requirements quality, documentation practices, and team efficiency through sound analysis, stakeholder feedback, and delivery best practices.

Requirements

Proven senior-level experience: 5+ years in a Business Analyst role, including demonstrated experience leading stakeholder discovery, shaping recommendations, and writing actionable user stories.
Direct experience working in an Agile/Scrum environment with hands-on ownership of backlog refinement, sprint cycles, and the relationship between epics, features, user stories, tasks, acceptance criteria, and releases.
Strong track record of eliciting, analyzing, documenting, validating, and prioritizing business requirements, process flows, business rules, data requirements, and acceptance criteria.
Experience creating and managing epics, user stories, backlogs, workflows, and reporting in Jira or similar platforms.
Demonstrated experience gathering requirements and delivering enhancements within Salesforce, with a strong understanding of Salesforce objects, data model, configuration, automation, reporting, security/sharing concepts, integrations, and the Salesforce delivery lifecycle.
Experience supporting Sales Cloud, Service Cloud, Field Service, legal/contract workflows, or comparable business domains; Experience Cloud is a plus.
Familiarity with integration concepts, APIs, MuleSoft platform capabilities, and the business impacts of system-to-system data flows.
Experience supporting AI or machine learning initiatives and understanding of AI implementation considerations.
Comfort using approved generative AI tools (such as ChatGPT or Claude) to streamline documentation and analysis.
Experience with Confluence, Lucidchart, or similar tools for process mapping and documentation.
Awareness of tools like Gearset or similar deployment and change-management platforms.
Proactively investigate business problems by locating the right subject-matter experts, data, system capabilities, documentation, and prior solutions; guide stakeholders through complex or conflicting needs using thoughtful questions, clear options, and transparent tradeoffs; help the group reach an informed decision while remaining neutral.
Ability to work across multiple technology domains and learn new platforms quickly.
Passion for continuous learning and embracing emerging technologies.
Strong interpersonal skills with ability to work effectively across technical and business teams.
Excellent verbal and written communication skills: Confidently lead conversations with operational and frontline teams, explain complex concepts in practical terms, and create an environment where users can articulate needs, concerns, and process realities.
Highly organized with strong documentation skills and attention to detail.
Skilled at asking clarifying questions, validating understanding, and distinguishing stated requests from underlying business needs.
Skilled at leading discovery workshops across multiple stakeholder groups, surfacing hidden requirements and handoff dependencies, and translating findings into clear, testable, data-centric user stories and acceptance criteria.
Must be authorized to work in the United States. IEM does not sponsor employment visas for this position, now or in the future.

Skills

Salesforce
Agile methodology
Requirements documentation
Agile tools proficiency (Jira)
Salesforce domain experience (Sales Cloud, Service Cloud, Field Service)
MuleSoft and integration experience
AI project experience
GenAI fluency
Technical documentation tools (Confluence, Lucidchart)
Salesforce DevOps familiarity (Gearset)
Communication skills
Analytical skills
Detail-oriented
Active listening
Consultative facilitation

Location

Austin, TX

Work Type

Hybrid

Experience Level

Senior-level

Benefits

Competitive salary and benefits package
Opportunity to work with cutting-edge Salesforce, MuleSoft, and AI technologies
Collaborative and supportive work environment
Professional development and training resources
Comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success.

About the Company

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.
At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.
Learn more about IEM at https://www.iemfg.com

Equal Opportunity

IEM does not discriminate against any applicant based on any characteristic protected by law.