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About the Role

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising. Our technology helps advertisers reach the right audiences across the open internet. Advertising powers the content people love, and by making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The scale of our platform brings unique technical challenges, and when you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you’re driven to solve meaningful challenges, we’d love to meet you.

Responsibilities

Act as a technical expert and advisor to more junior Systems Operations Engineers
At an escalated tier, monitor the state of platform services and stability via telemetry and alerts; triage issues, escalate to engineering teams as needed
Work collaboratively with development teams to facilitate issue remediation
Manage remediation task workflow
Proactively update and improve Systems Operations documentation and runbooks
Increase the effectiveness of the incident response process by defining and measuring relevant metrics
Periodic weekend coverage requirements may apply

Requirements

Undergraduate degree or relevant substitute experience
6+ years relevant work experience in Technical and/or Application Support with strong knowledge of services support and troubleshooting
Understanding of large-scale distributed system architectures (e.g., databases, web services, application services)
Familiarity with monitoring tools (e.g., Prometheus, Grafana, Nagios)
Ability to configure and fine-tune alerts
Ability to prioritize and manage incidents based on severity, with a focus on customer impact
Ability to remain calm under pressure and quickly diagnose issues
Understanding of system logs, metrics, telemetry
Ability to communicate effectively with stakeholders during an incident
Clear and concise documentation skills
Ability to maintain and update troubleshooting guides (TSGs) and operational documentation
Ability to translate complex technical issues and platform outages to non-technical stakeholders

Skills

SQL
Python
C#

Location

Global

Work Type

Full-time

Experience Level

6+ years relevant work experience

Education Level

Undergraduate degree or relevant substitute experience

Salary/Compensations

$64,100—$117,500 USD

Benefits

Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents
Retirement benefits such as a 401k plan and company match
Short and long-term disability coverage
Basic life insurance
Well-being benefits
Reimbursement for certain tuition expenses
Parental leave
Sick time of 1 hour per 30 hours worked
Vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter
Around 13 paid holidays per year
Employees can purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan
Stock-based compensation grants
Variable compensation-based incentives
Commissions

About the Company

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices.
Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more.
Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide.
The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly.
At The Trade Desk, we recognize that a seamless customer experience is driven by operational excellence. In pursuit of constantly improving the reliability of our platform, we have established a global Systems Operations team. This team's core mission is to vigilantly monitor The Trade Desk platform services, refine our incident response methodologies, and guarantee a robust and highly-available customer experience.
If you're passionate about ensuring system reliability, process improvement, and making an essential customer impact, we invite you to play a critical role in this next evolution of our on-call experience.

Equal Opportunity

As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.
Please reach out to us at accommodations@thetradedesk.com to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any part of the hiring process.
When you contact us, please include your preferred contact details and specify the nature of your accommodation request or questions. Any information you share will be handled confidentially and will not impact our hiring decisions.