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About the Role
As the Visual Operations Lead, you will implement, lead, and execute Visual and Operational Excellence initiatives for your store. Your focus is on creating extraordinary customer experiences through outstanding visual execution, driving sales as Leader on Duty, and ensuring operational efficiency to maintain a customer-ready store environment.
Responsibilities
- As Leader on Duty, lead the Sales team to deliver an exceptional customer experience, coach the team on customer engagement, empower individual goal achievement, and manage task execution, replenishment, and transfers to meet store financial targets.
- Analyze sales and product performance reports to make strategic merchandising decisions and provide insights on product performance and sales opportunities.
- Lead the execution of the rollout (floor set) process, ensuring the Service team maintains visual standards and championing processes for a customer-ready store.
- Make data-backed decisions around merchandising and advocate for product assortment and replenishment needs.
- Coach, train, and motivate the team through core values: People, Passion, Integrity, Innovation, and Teamwork.
- Act as a role model leader, holding the team accountable to workplace culture, values, and service standards.
- Partner with the General Manager and District Team Leader to escalate issues and address performance gaps.
- Prioritize feedback and recognition through real-time coaching and celebrating team successes.
- Engage in team selling and process execution to improve store and team results.
- Adhere to and enforce company policies, procedures, and Asset Protection standards.
- Act with integrity and do the right thing, even when difficult.
Requirements
- Love for Todd Snyder products.
- Experience leading teams in luxury retail.
- Strong background in visual merchandising.
- Ability to multi-task with attention to detail.
- Strong priority-setting and time management skills.
- Experience leading and developing teams.
- General understanding of employment law.
- Business acumen.
- Flexible availability, including nights, weekends, and holidays.
Skills
- Visual merchandising
- Team leadership
- Sales management
- Customer experience
- Operational efficiency
- Merchandising
- Coaching
- Training
- Motivation
- Teamwork
- Feedback delivery
- Process execution
- Policy adherence
- Asset protection
Location
- New York
Work Type
- Full-time
Experience Level
- Management experience
- Luxury retail experience
Salary/Compensations
- Actual starting pay is determined by various factors, including but not limited to relevant experience and location.
Benefits
- 50 percent off at Todd Snyder
- 25 percent off of select third-party branded merchandise
- Clothing allowance twice per year
- 40 percent off at AE, Aerie, and Unsubscribed
- Exclusive partner discounts
- Paid Time Off
- Paid sick leave
- Holiday pay
About the Company
- Todd Snyder is an American menswear brand based in New York City, redefining modern American style by blending heritage craftsmanship with a timely aesthetic.
- The brand meticulously sources elegant materials from around the world, creating designs that are both smart and refined.
- Todd Snyder ships worldwide through its website and operates 14 stores in the United States, recognized as innovative retail and lifestyle hubs.
Equal Opportunity
- Todd Snyder is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity ("EEO") laws.
- Todd Snyder prohibits discrimination against associates and applicants for employment because of the individual's race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law.
- This applies to all Todd Snyder activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge.
- Todd Snyder also provides reasonable accommodation of religion and disability in accordance with applicable law.