Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
Walkup Studio is seeking a Director of Operations to oversee and enhance the systems supporting strategy, content production, talent programs, and client service. This role is crucial for managing resourcing, financial operations, legal workflows, and delivery to ensure timely and high-quality project completion.
Responsibilities
- Build agency operating systems including planning cycles, business rhythm, dashboards, and post-mortems.
- Translate strategy into resourced, calendarized plans, pressure-testing scopes, timings, and budgets.
- Manage capacity and staffing across strategy, creative, production, community, and paid support.
- Partner with Founders on forecasting, margin targets, and monthly close hygiene.
- Improve quoting/scoping templates, track burn vs. budget, and drive change orders.
- Oversee invoicing, collections, vendor payments, and standardize POs and cost controls.
- Evaluate and implement tooling for project management, asset routing, approvals, and reporting.
- Standardize briefing, content calendars, QA, and delivery workflows across platforms.
- Continuously optimize processes by identifying bottlenecks, measuring cycle times, and implementing improvements.
- Operationalize SOWs/MSAs, NDAs, and talent/influencer agreements, maintaining version control.
- Ensure compliance with usage rights, licensing, whitelisting/boosting permissions, and FTC disclosures.
- Manage vendor onboarding, risk checks, and insurance requirements.
- Establish consistent client operating cadences and coach teams on accountability.
- Build a vendor/talent bench and negotiate rates and SLAs.
- Hire, mentor, and performance-manage Operations/PM staff, fostering a culture of clarity, speed, and ownership.
Requirements
- 7+ years in operations/project management at a marketing, social, or creative agency.
- Proven track record running complex content/talent programs and production calendars.
- Strong financial literacy including revenue recognition, margin management, forecasting, and cost controls.
- Fluency in SOWs, scopes, change orders, and usage/rights mechanics.
- Data-driven and systems-minded with excellent written communication and stakeholder management skills.
- Experience with Asana/Notion/Monday, Google Workspace, Slack, QuickBooks (or similar), e-signature, and DAM.
Skills
- Operations
- Project Management
- Financial Literacy
- Forecasting
- Margin Management
- Cost Controls
- SOWs
- Scopes
- Change Orders
- Usage Rights
- Paid Media
- Whitelisting
- Data Analysis
- Systems Thinking
- Written Communication
- Stakeholder Management
- Asana
- Notion
- Monday
- Google Workspace
- Slack
- QuickBooks
- e-signature
- DAM
- Influencer EMV/Measurement
- Social Listening
- Analytics Dashboards
- Production Management
- Event Coverage Workflows
Experience Level
- 7+ years
About the Company
- Walkup Studio is a company focused on strategy, content production, talent/influencer programs, and client service.