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About the Role

The Qualia Learning & Adoption Specialist is responsible for designing, developing, delivering, and improving learning programs to support technology adoption across various teams. This role requires deep Qualia expertise combined with a strong understanding of title and escrow operations, partnering with leaders and stakeholders to ensure employee readiness during platform transitions.

Responsibilities

• Serve as the Learning & Development subject matter expert for Qualia and related transaction platforms.
• Develop and maintain the enterprise Qualia learning strategy, including onboarding, role-based learning paths, certification programs, job aids, and adoption support materials.
• Build scalable learning programs that support implementation, go-live readiness, ongoing adoption, and future platform enhancements.
• Partner with platform administrators, implementation teams, and operational leaders to understand upcoming changes and translate them into learning solutions.
• Measure adoption and learning effectiveness, adjusting training strategies as needed.
• Design engaging instructor-led, virtual, self-paced, and blended learning experiences.
• Develop role-based curriculum aligned to operational workflows and business requirements.
• Create training materials, presentations, simulations, guides, videos, FAQs, and performance support resources.
• Develop assessments and readiness measures to validate user proficiency and operational readiness.
• Maintain learning content libraries and ensure materials remain current as platforms evolve.
• Deliver training programs to audiences ranging from individual coaching sessions to large-scale organizational rollouts.
• Communicate complex system functionality and transaction concepts in a clear and relatable manner.
• Facilitate workshops, office hours, power-user sessions, and train-the-trainer programs.
• Support pilot deployments and go-live activities through targeted learning interventions.
• Provide regular updates to leadership regarding learner readiness, adoption progress, and training outcomes.
• Partner with operational teams to identify skill gaps, workflow challenges, and adoption barriers.
• Collaborate with the Platform Administration team to identify recurring user questions, support trends, and knowledge gaps.
• Work with other Learning & Development team members to align learning standards, best practices, and instructional design methodologies.
• Collaborate with subject matter experts to ensure training accurately reflects both system functionality and operational reality.
• Support organizational change initiatives related to technology adoption and process transformation.
• Monitor training completion, assessment results, adoption metrics, and user feedback.
• Analyze trends to identify opportunities for additional training, coaching, or process improvements.
• Develop recommendations to improve learner readiness and platform utilization.
• Partner with business leaders to establish success measures and adoption indicators.
• Continuously refine learning programs to improve effectiveness and scalability.

Requirements

• 5+ years of title, escrow, processing, closing, or transaction operations experience.
• Demonstrated advanced expertise in Qualia, including workflows, user experience, transaction management, and operational functionality.
• Experience participating in system implementations, platform rollouts, or technology adoption initiatives.
• Strong instructional design, facilitation, and presentation skills.
• Ability to translate complex technical concepts into practical operational guidance.
• Experience developing training materials for multiple learning formats.
• Strong communication, coaching, and stakeholder management skills.
• Comfortable partnering with both operational and technology teams.
• Strong analytical, problem-solving, and organizational skills.
• Passion for learning, continuous improvement, and helping others succeed.

Skills

• Qualia expertise
• Instructional design
• Facilitation
• Presentation skills
• Training material development
• Communication
• Coaching
• Stakeholder management
• Analytical skills
• Problem-solving
• Organizational skills

Location

• Anywhere

Work Type

• Full-time

Experience Level

• 5+ years

Benefits

• Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D
• 401(k) savings plan with company match
• Paid Time Off to Include Holidays, Vacation Time, and Sick Time
• Paid Family & Paternity Leave
• Life Insurance
• Business Travel Accident Insurance
• Access to LinkedIn Learning
• Tuition reimbursement for approved programs
• Employee Referral Program
• Adoption Assistance Program
• Employee Assistance Program
• Health and Wellness Program and Incentives
• Employee Discounts
• Employee Resource Groups

About the Company

• Anywhere Integrated Services is a driving force in the title and settlement services industry, operating nationally with locally staffed companies across 49 states and providing closing services in all 50.
• Anywhere Integrated Services is a subsidiary of Anywhere Real Estate, a publicly traded global provider of real estate services with leading brands and brokerages.
• Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next, empowering everyone's next move through integrated services including franchise, brokerage, relocation, title and settlement, mortgage, and title insurance.
• Anywhere supports nearly 1 million home sale transactions annually and its portfolio of brands turns houses into homes in over 118 countries and territories.
• Anywhere's culture is people-first, thriving on empowerment, innovation, and cross-company collaboration.
• Anywhere is recognized as an employer of choice by Great Place to Work, Forbes World's Best Employers, Newsweek World's Most Trustworthy Companies, and Ethisphere World's Most Ethical Companies.