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About the Role

Lead the Delivery capability for a portfolio of clients or a major account, setting strategic direction and ensuring performance. Manage and mentor Delivery team members, cultivate expertise, and serve as a senior escalation point. Drive department-wide excellence, own scope and budget integrity, and represent Delivery within the leadership team. Champion the discipline, foster continuous learning, and partner with various departments to ensure team readiness and growth.

Responsibilities

Oversee the overall health and performance of delivery portfolios, driving the team to excellence.
Serve as an expert in estimation and scope development, leading business reviews of scopes.
Serve as the delivery reviewer of budgets and contracts.
Act as an escalation point for accounts and projects, defining and driving resolution paths.
Mitigate issues and collaborate with discipline leads on solutions.
Connect with clients in a steering and escalation capacity, acting as a senior point of contact for issue resolution and account growth.
Staff projects, ensure account needs are covered, and support plans for future staffing needs.
Partner on organic and new business needs, ensuring account and portfolio growth targets are met or exceeded.
Provide recommendations on approaches to growth and investment opportunities.
Evaluate project health weekly, collaborating on concerns with peers and leads.
Foster a spirit of commitment, collaboration, and positivity.
Manage, mentor, and cultivate team members at all levels within Delivery for growth.
Develop and lead training for teams, including review and sign-off on performance reviews and growth plans.
Actively participate in new business pitches, ensuring staffing, delegation, and budget/scope/staffing plans are rationalized.
Identify and drive change-related processes and tools that enable the team to work more effectively and efficiently.
Act as a lead champion and advocate for the Delivery discipline, driving change and assessing areas for improvement.
Lead process improvements directly or delegate to Senior Directors and Directors.

Requirements

15+ years of program/delivery management experience, with deep expertise in product and digital transformation delivery.
Demonstrated ability to cultivate and grow expertise across a team, pushing a culture of continuous learning, innovation, and professional development.
A change-agent mindset, with a history of identifying and driving process and tooling improvements at a department or agency level.
Leverage AI to accelerate work and drive innovation.
Proven experience owning scope, estimation, and budget integrity for complex, high-value engagements.
Track record of serving as a trusted escalation point for clients and senior internal stakeholders.
Strong financial acumen, including comfort partnering with Finance on revenue planning, investment decisions, and account health.
Experience managing, mentoring, and developing team members at all levels within Delivery, including ownership of performance reviews and growth planning.
Humility in leadership and a genuine commitment to fostering accountability, trust, and morale across teams.
Understanding of different project management methodologies, with the ability to adapt approach.
Strong technical acumen to drive work forward in partnership with cross-discipline leads.
Exceptional interpersonal skills, including clear communication, emotional intelligence, and the ability to influence and align diverse stakeholders.
Experience contributing to new business pitches in a senior oversight capacity or as a hands-on contributor.

Skills

Product delivery
Digital transformation delivery
Estimation
Scope development
Budget management
Contract review
Client relationship management
Resource management
Recruiting
Business development
Financial acumen
Project management methodologies
Technical acumen
Interpersonal skills
Communication
Emotional intelligence
Influencing
Stakeholder alignment
New business pitches

Experience Level

15+ years of program/delivery management experience

Salary/Compensations

$220,000 – $280,000

About the Company

Code and Theory is a digital-first creative agency that sits at the center of creativity and technology.
We solve consumer and business problems and help establish new capabilities for our clients.
We have a global client roster of Fortune 100s and start-ups.
We have teams distributed across North America, South America, Europe, and Asia.
The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.
We work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing.
We value collaboration with our client partners, including Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.
The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent.
We’re always on the lookout for smart, driven, and forward-thinking people to join our team.