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About the Role

As a Customer Success Engineer for our Enterprise team, you will be responsible for providing world-class post-sales technical leadership to our client base and will be onsite at our customer in NY. Join a company that has been in market 5+ years and has some of the top Federal agencies and F500/Global 2000 already buying and referenceable. We are building a special team and hope you consider us if you want to have the experience of changing the networking world as we know it.

Responsibilities

Providing advice and guidance as the Forwards subject matter expert to ensure successful ongoing usage and adoption of our technologies
Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures
Walking customers through the various stages of adoption with Forwards Platform
Working directly with our internal Product Management, Engineering, Sales and Marketing teams
Some travel (10%)

Requirements

B.S. Computer Science or equivalent educational experience
5+ years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Governmental agencies
Must be willing to be onsite at customer location in either Charlotte, NC (hybrid)/ Jersey City, NJ/ NYC
Strong understanding of Networking and Security fundamentals
Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks etc.)
Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills
Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems
Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
One or more of the following certificates: CCIE, JNCIE or VCDX
Experience in working for a startup company
Working knowledge of API driven workflows and scripting languages (Python, bash, jq, graphql, etc)
Ideal candidate will be onsite at customer location in NY

Skills

Networking
Security
Needs analysis
Positioning
Business justification
Closing techniques
Presentation skills
Analytical skills
Problem-solving skills
API driven workflows
Scripting languages (Python, bash, jq, graphql, etc)

Location

NY
Charlotte, NC
Jersey City, NJ

Work Type

Onsite
Hybrid

Experience Level

5+ years of customer facing experience in a post-sales engineer role
Experience in working for a startup company

Education Level

B.S. Computer Science or equivalent educational experience

Salary/Compensations

$165,000/yr to $190,000/yr

Benefits

Stock

About the Company

Forward was founded in 2013 by four Stanford Ph.D.s, building the industry's first network digital twin: a mathematically accurate model of the production network.
It's the foundation for autonomous networking, giving engineers and AI agents the ability to know the impact of every change before it touches production.
Global leaders like Goldman Sachs, PayPal, S&P Global, IBM, and Dell trust Forward, alongside fast-growing enterprises and government agencies, realizing an average of $14.2 million in annual benefits, according to IDC.
Backed by top-tier investors, including A. Capital, Andreessen Horowitz, Goldman Sachs, MSD Partners, Omega Venture Partners, Section 32, and Threshold Ventures, and headquartered in Santa Clara, we're most proud of our team: curious people who'd rather build what doesn't exist than accept how things have always been done.