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About the Role

Facilitates patient flow through the system from scheduling through registration check-in, ensuring a "one touch" registration/scheduling experience. Responsible for obtaining demographic and financial information to ensure accurate patient identification and identify/secure appropriate payment sources. Performs registration, insurance eligibility verification, patient liability collection, scheduling, and admitting duties. Provides estimates for services and processes patient financial liability payments. Working hours may include weekends, evenings, overnights, and holidays.

Responsibilities

Greets patients, physicians, staff, co-workers, and guests promptly and professionally.
Checks patients into the system and provides direction based on appointment location, financial clearance, and counseling status.
Acknowledges and assists patients with special needs and respects confidentiality.
Responds to telephone calls according to established customer service standards and provides requested information.
Contributes to the reduction of abandoned call rate, call length, and average speed answered when assigned to scheduling.
Performs accurate patient searches within the hospital system to maintain the integrity of the Electronic Master Patient Index (EMPI).
Accurately establishes and schedules appointments following designated protocols.
May initiate contact with patients to obtain additional information or confirm scheduled appointments.
Enters accurate and complete demographic and financial information into the system.
Performs insurance eligibility verification and executes payor requirements.
Initiates eligibility transactions via the internet and contacts payors for billing information and authorization.
Provides estimates for services and actively solicits patient liability.
Enters testing orders in the appropriate system, requiring an understanding of coding, procedural protocols, and the charge description master.
Obtains signatures for all required organization, state, and federal consents and/or notifications.
Remains compliant, current, and knowledgeable with Department Policies and Procedures.
Fulfills all compliance responsibilities, including HIPAA, EMTALA, and Patient Bill of Rights.
Performs other duties as assigned.

Requirements

Minimum of 2 years of job-related experience with HS Diploma.
Minimum of 1 year of job-related experience preferred.
Basic MS Word & MS Excel proficiency.
Customer Service and organizational skills required.
National Association of Healthcare Access Management (NAHAM) certification within one year of hire is desired.

Skills

Customer Service
Organizational skills
MS Word
MS Excel

Location

New York
Connecticut

Work Type

Part-Time
20 hours per week
Wednesday 10:00am-3:00pm
Friday & Saturday 9:00am-5:00pm
Includes 1 summer and 1 winter holiday
Working hours may include weekends, evenings, overnights and holidays

Experience Level

2 years job related experience
6 months job-related experience
Minimum of 1 year preferred in a job-related experience

Education Level

HS Diploma
Associate degree

Salary/Compensations

$18.13 - $25.00 Hourly

About the Company

Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians.
Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities.
Northwell is New York State’s largest private employer with over 104,000 employees — including members of Northwell Health Physician Partners — who are working to change health care for the better.
Company: Northern Dutchess Hospital
Org Unit: 1022
Department: Patient Access
Exempt: No