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About the Role
Hotel Zeppelin is seeking a full-time Front Desk Agent to join our team in serving guests with creativity and passion. We are looking for independent thinkers who harness their entrepreneurial spirit to break preconceived notions and forge their own path. Sage Hospitality Group empowers employees to make positive impacts and invests in personal and professional growth.
Responsibilities
- Respond in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services.
- Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
- Greet and complete check-in procedures for arriving guests using manual and computerized methods.
- Facilitate guest departure (check-out) by following established manual and computer procedures.
- Calculate and post monies, receipts, guest accounts, and credit using proper cash handling methods.
- Answer inquiries and accept reservations in person and by telephone, communicating hotel rates and information.
- Utilize suggestive selling techniques to sell room nights, increase occupancy, and revenue.
- Maintain good customer relations by staying informed about in-house and area functions.
- Operate PBX equipment for incoming/outgoing calls, wake-up calls, and guest paging.
- Control cash transactions at the front desk and maintain responsibility for the hotel bank.
- Maintain a friendly, cheerful, and courteous demeanor at all times.
Requirements
- High school graduate level mathematical aptitude.
- Knowledge of standard cash handling procedures.
- Familiarity with computerized cash register systems.
- Past experience in dealing directly with the public.
- General knowledge of basic customer service skills.
- Ability to use tact and understanding when dealing with customer service problems, including stressful situations.
- Highly organized with attention to detail, particularly when performing multiple tasks.
- Employer will consider qualified applicants with criminal histories in a manner consistent with local ordinance.
Skills
- Customer Service
- Cash Handling
- Computerized Systems
- Communication (Oral and Written English)
- Problem-Solving
- Organization
- Attention to Detail
- Suggestive Selling
Location
- San Francisco
Work Type
- Full-time
Experience Level
- None required
Education Level
- High School diploma or equivalent
Salary/Compensations
- USD $31.93 - USD $31.93 /Hr.
Benefits
- Medical, Dental, Vision, Life Insurance, AD&D
- Paid Time Off - Vacation, Paid Sick Leave, Holiday Pay, Community Service
- 401(k) program with employer matching
- Employee Assistance Program
- Discounts on Hotels, Restaurants, and more
- Employee Referral Bonus Program (up to $1,000 per referral)
About the Company
- Hotel Zeppelin is a vibrant and vivacious hub that celebrates San Francisco’s counterculture with a cheeky take on hospitality.
- As part of Sage Hospitality Group, we strive to be the best and create excellence, enriching lives one experience at a time.
- We empower employees to make positive impacts on communities and invest in personal and professional growth.
Equal Opportunity
- EOE